I am aware that EWT is not available for skill-based queues. But it also appears that no other value in AdvancedQueueInfo, or QueueInfo nodes returns any value also (other than number of agents in queue). Is there another metric that can be pulled from an API for skill-based queues that can be used to "simulate" EWT? (e.g. longest call in queue)?
This is frustrating that EWT is not available in WxCC for skill-based queues, but is available in UCCX. Customers are getting the impression that migrating from UCCX to WxCC is a step-down.
