Retrieve new "busy" status via REST API

[schraffl]

Hi,

can the new "busy" status described this blog post be somehow retrieved via the REST API? The list people API does not seem to provide it. We see that it is currently not listed in the documented/possible states and it is mapped to "unknown". Is there another way of retrieving or does anybody know whether this will be added?

Thanks for any feedback.

[Janos Benyovszki]

@schraffl the Busy status is currently not returned as you noticed, but there is an internal engineering ticket to address this. It is a bit complex, because an underlying service needs to be updated first in order for the /people API to be able to return the status, but this is known and already being worked on. No ETA so far though.

[Colt-Higgins]

@Janos Benyovszki - Are there any updates to share on this yet? The issue still exists, therefore, I am hoping for a commitment to address at a minimum or a best a timeline.

[sandiban]

Hi @Colt-Higgins,
Thanks for your patience so far!
Unfortunately, the answer is still negative and as confirmed by the Product team, they're not even going to make any improvement work in the /people API going ahead.
Rather they'd make further improvement over the SCIM 2.0 API bundle for /Users, but adding this "status" response parameter of the Users genuinely need whole lot of work and they do have a Engg. tracker raised for it already.
But it's just that the priority for this Engg. case is kept really low by the Product Management team looking/comparing (at) the amount of work it needs and the impact that work can create. Hence, they're more focusing on the higher priority items which have more impact on the system.

So, definitely there is a plan to include the "status" of the Users through SCIM APIs, but we don't have a concrete ETA so far.
Hope this helps to understand the background. Please let us know for any further assistance going ahead.

Regards!
Sandip

[iambrianbell]

@Janos Benyovszki thank you for the update on this feature.

Is there a ticket for handling Quiet Times too? Right now, quiet times are mapped to DoNotDisturb. But, it seems like they should have their own unique status just like Busy.

[Raffaele Lagana]

Nothing that we're aware of so far. You may create a feature request for that, on https://ciscocollabcustomer.ideas.aha.io/ideas. Product Management monitors this forum and takes up any ideas that they deem to be feasible and popular among other customers.