Send PIQ message multiple times while in q until routed to agent
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05-01-2025 06:33 PM
Hello,
i want to setup a service flow on webex connect to implement a queue with multiple PIQ messages to be played every 5 minutes and stops when customer is routed to an agent.
is someone aware of any template to apply that?
I tried Livechatinbound template from github.io and did many modifications to circle back the PIQ node again to check the position in queue again and then to inapp/livechat messeging node which sends the text message but i can't succeed in creating the PIQ message repeated and then terminated if routed to agent.
Thanks in advance,
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05-02-2025 05:39 AM
@Amr_AdEl you might want to try posting this over at the Webex Connect forum: https://community.cisco.com/t5/webex-connect/bd-p/connect .
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05-02-2025 07:16 PM
ok will do
