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webex bot - Failed to get encryption key

liantan
Cisco Employee
Cisco Employee

Hi,

 

i'm having problem to send WebEx bot message through REST API, it worked for quit a long time(actually for years). today if i try to send bot message i got:

      Status Code: 502

{"message":"Failed to get encryption key.","errors":[{"description":"Failed to get encryption key."}],"trackingId":"ROUTER_62904AF5-D114-01BB-45FD-AC12FB3D45FD"}

 

REST API i'm using: 

https://webexapis.com/v1/messages

 

Can anyone help?

 

Thanks,

Liang

1 Accepted Solution

Rudrakshi
Cisco Employee
Cisco Employee

We noticed an intermittent issue with multiple services in Webex app during that time period which is now fixed. Can you please retry and confirm?



Best regards,
Rudrakshi Srivastava

View solution in original post

2 Replies 2

Rudrakshi
Cisco Employee
Cisco Employee

We noticed an intermittent issue with multiple services in Webex app during that time period which is now fixed. Can you please retry and confirm?



Best regards,
Rudrakshi Srivastava

hi Rudrakshi, 

Thanks for the quick response, i tried and seems working now. 

 

thanks!