We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hello our developer community members! As you know we have created a lot of webinars that cover variety of topics related to several products. Here is a link (https://developer.webex.com/webinars) to past webinars' recordings. Interested...
I have been trying to update the Webex Calling Details, to use "Trunk" using the following API - https://developer.webex.com/docs/api/v1/location-call-settings/update-location-webex-calling-details- I have created Trunks - Based on the API doc., none...
Agents would like to be able to Set Filter by Duration and Interval on All Historic Stats under the Agent Performance Statistics. The Filter only Shows for Agent Stats - Historic and Agent Stats by State - Historic. It does not show for Team Stats ...
If you're like me and have been building bots with Webex node bot framework, you've probably spent a lot of time spinning up ngrok webhook tunnels for development. Did you know that the framework now defaults to websocket mode, requiring no public ad...
Hi Team,Is there any API which list down assigned roles to all Users?Also can we assign roles to user? Any REST API?Thanks,Prashant
Hi team,I have read this XML API Deprecation AnnouncementThe Meetings-related XML APIs will be deprecated and the End-of-Support (EoS) date is planned for the second half of 2023. Cisco will continue to resolve bugs up to this date, but new features ...
Enjoying Webex? What's your favorite feature? We're partnering with TrustRadius to gather feedback on our Webex portfolio! Share your thoughts on any Webex product you use and earn a $25 gift card for each review you write on TrustRadius (potentially...
Is there an API to set the features that can be found in the Webex Control Hub under:Users>Calling>User call experience>In-call feature accessThanks in advance
Hi Team,I went to Control HUB and found we could manage multiple sites.I went through Webex API and I found we could create a user https://developer.webex.com/docs/api/v1/scim2-user/create-a-user.But I am not able to find the API which will say "Crea...
Hi Team,I have gone through roles Rest API https://developer.webex.com/docs/api/v1/rolesThis doesn't list down all roles belonging to site, it just list down roles only roles relevant to an admin.I want a API which will fetch all roles of the site/we...
I have been asked to run a report on Webex calling tenant for all User ( over 500) that shows which users have configured custom voicemail greetings for their voicemail .I know that this can be achieved at through Developer API Read Voicemail Settin...
I have configured Executive Permissions on my tenant as follows:User1: Executive AssistantUser2: Executive. User 1 is configured as assistantWhen I run the "Read Receptionist Client Settings for a Person" /v1/people/{personId}/features/reception fo...
Hi, With WxCC capture api providing the path of the recording available, we wanted to understand the following1. If there is a retention applied on this capture, i.e., what is the maximum time the capture will be available for on WxCC storage?2. Assu...
We have been using the following API to get wait time and queue depth for chat entry point and realized that the queue depth is always returning 5. Is there anything particular I need to do to make this work? Thanks and have a good day.https://chat0...
We have a Webex Contact Center sandbox and I am in the process of testing out the Search API. I am looking at samples on githubWe are currently using Webhook subscriptions to create detailed Task call legs (IVR Leg, First Agent A leg, Transfer to Age...