Webex CC - API to change Agent status

[W S H FERNANDO]

Hi All, 

Just wanted to check whether is there any API from Webex CC to change the Agent status. 

Thanks 
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[Arunabh Bhattacharjee · Accepted solution]

Hi @W S H FERNANDO 

Not today, but the Desktop REST APIs are still in-flight, and will be available end of next month (tentative). Here is a sneak peek of what is coming soon. 

REST APIs: Login,Logout,State Change,Reload, 

Webhooks: Agent login,logout,state change and 

Websocket "Notification" API: to subscribe for notifications (real time events - push notifications) per logged in session.

[Arunabh Bhattacharjee · Accepted solution]

An Update, this was made available for all partners this week. It is now available in the developer portal once logged in, if you have a partner gold tenant. 

https://developer.webex-cx.com/documentation/agents/v1/agent-state-change

Thanks & Regards,

Arunabh.

[Arunabh Bhattacharjee · Accepted solution]

Hi @W S H FERNANDO 

Not today, but the Desktop REST APIs are still in-flight, and will be available end of next month (tentative). Here is a sneak peek of what is coming soon. 

REST APIs: Login,Logout,State Change,Reload, 

Webhooks: Agent login,logout,state change and 

Websocket "Notification" API: to subscribe for notifications (real time events - push notifications) per logged in session.

[W S H FERNANDO]

Thank you very much @anu ! Much appreciated.