Webex to Webex call history

[vbj1995]

Is there an API available in Webex which helps us to get the report on call history for only Webex to Webex calls.

[Vaijanath Sonvane]

Hi @vbj1995,

There is no API for generating report on call history for only Webex to Webex calls. The available API generates report for overall call history.

Also, in the generated report, it is possible to filter call history for Webex to Webex calls but it is not EASY task. In the call history report, each call has at least two call legs (Originating & Terminating). You need to sort the calls to make sure their call legs match. See attached screenshot.

[chrispastor]

Hi Vaijanath,

What is the API that generates the Cisco Webex Calling Call History Report?

Thanks

[dtibbe]

See https://developer.webex.com/docs/api/v1/reports, specially the one for creating reports.

You may also have a look at https://developer.webex.com/docs/api/v1/report-templates to identify the template you need.

[chrispastor]

Thanks @dtibbe, 

an additional question, is there any API or protocol that allows obtaining the CDR in real time? This is for a hotel solution.

thanks

[dtibbe]

Currently, there is not. I think Cisco is working on a dedicated API.

Per user one may utilize webhooks or even XSI, but that won't help in your case

[vbj1995]

On the CDR list we have many client types which one indicates Webex calls.

[dtibbe]

You may also check the Calling Reports in CH (which may also be created by API): https://help.webex.com/nmug598/

At least the Call Engagement and Call Qualitiy reports list the Calls on Webex, the Call Detailed Report is for Webex Calling only IIRC.

I think the Endpoint Type will help you to distinquish between WxC and CoW

[Kathy N.]

Control Hub may have what you're looking for.  Go to Analytics and select Calling.  One of the dashboards is "Call Legs by Endpoint Type."  It's not clear in the description if this is just Webex to Webex but when I drilled down to the users listed in the report, all of them only had Webex endpoints.  I couldn't find any with a PSTN endpoint.

[vbj1995]

Thanks for the suggestion but I am looking out for an automated solution to fetch Webex to Webex call history details.

[Gasper A]

Hello @vbj1995 you can use the API to automate this process. Please see the Reports API.

As suggested above, Call Engagement and Call Qualitiy reports list the Calls on Webex. When you will need to start by Getting all report templates, then look for the templateID associated with Call engagement, use this templateID to generate call engagement report which is what you are looking for.