WxCC Delete records with API

[florian-montay]

Hello everyone!

I am new to Webex Contact Center and I was wondering if it is possible to delete an interaction or at least its recording and transcription via API?

Indeed, it is not possible to set custom purge rules in WxCC and my client would like define rules to delete data clients in compliance with European and French law.

Thanks for advance!

Florian,

Consultant

[Janos Benyovszki · Accepted solution]

@florian-montay  At this time, we don;'t have a public API to delete a Contact Center interaction, or to delete an individual interaction recording or transcript. Most APIs surface for these are read/retrieval oriented. For example, the Captures API (`POST /v1/captures/query`) can retrieve recording and transcription details for task IDs, and the Search API can query Contact Center task data. Also, captures are available based on the organization’s configuration and retention policy. There are DELETE/PURGE APIs in WxCC, but those are mostly for configuration, subscription, Journey/profile, callback, or similar objects, not historical interaction recordings/transcripts. For GDPR or local retention requirements, the supported path would be to manage this through the available WxCC retention/configuration options and engage Cisco account/TAC/product channels if custom purge rules are required.