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WxCC - How to complete a consult

abcxyz123
Level 1
Level 1

I'm using the following API to perform a consult

Desktop.agentContact.consult

The consult works, however, I can't see how we "complete" the consult.  If the agent presses "end" we end the interaction, same if the agent hangs up, etc.

I'm assuming I can call an API that disconnects the agent from the call?  i.e. similar to pressing the consult again on the main desktop.

1 Reply 1

Patience Umoru
Cisco Employee
Cisco Employee

We apologize for the long delay here. Can you please try sending a request to the /consult end task, as it provides instructions on how to end a call consult with a user? You can find more details in here https://developer.webex-cx.com/documentation/tasks/v1/consult-end-task. . Let me know if you have any questions.