Allow Keyboard & Mouse control to provide support through Webex

[PPhot]

Hello,

Is there a way to allow Keyboard & Mouse control to provide support through new Webex app.

I know this can be done in Webex Meetings app but not in Webex.

Also in Webex Meetings is there a way to assign admin privileges to the remote control requestor?

[Wade H. · Accepted solution]

Unfortunately, remote desktop control is not available yet in the Webex app.

It is particularly frustrating because Cisco had announced this feature would be available in the Oct 2020 update, then pulled it off the list a few days before the release. There has been no updates on it since then. This is a much needed feature for many. Maybe @Cole Callahan can reach out to a product manager to provide additional insight?

[PPhot]

Thank you both!

[Wade H. · Accepted solution]

Unfortunately, remote desktop control is not available yet in the Webex app.

It is particularly frustrating because Cisco had announced this feature would be available in the Oct 2020 update, then pulled it off the list a few days before the release. There has been no updates on it since then. This is a much needed feature for many. Maybe @Cole Callahan can reach out to a product manager to provide additional insight?

[Cole Callahan · Accepted solution]

Hi @Wade H. ,

I was able to talk to our product team and they mentioned "It is planned for Q2"

[Cole Callahan]

Hi @Wade H. ,

Thanks for including me in this thread. I can absolutely check on this for you and keep you updated. Stay tuned!

[PPhot]

Thank you for your answer Wade.

How about assigning administrative privileges while using Webex Meetings apps?

Do you know if that is possible?