Call forwarding symbol

[SWF]

Hello all,

we're in the process of installing webex to a bunch of people in our organization, and one user has a call forwarding symbol in the lower left corner visible (see attachment), whereas all other users access this menu in a different way. 

I've searched in the settings and tried things like connecting a personal device or being in a call hoping it would change but I was not able to get this icon to show up.

Can anyone help me out here?

[SWF]

I'm on version 41.12.0.20899 since today. Previously I was on 41.xx as well. Nothing changed for me though.

I try to get information about the version of my colleague, but since it was a fresh install I assume it is quite new as well.

@dtibbe When she clicks on the symbol, the call forwarding options open, where you can select a number from a dropdown menu.

Where in the CH do I find these options? I compared her user setting with mine but couldn't find a difference.

[dtibbe]

@SWFIn CH, go to Org Settings, Apps, Shortcuts.

They're org wide, so each user should have them. Was just an idea..

[dtibbe]

Normally, the location is for the website shortcuts configured in CH.

What happens if you click on the symbol?

[Leonardo Lacerda]

Yeah, I have the same scenario as yours here. 

Did you check if the Webex App version for this user is the same as yours? 

Here I'm running version: 41.11.0.20717

[SWF]

Hello @Leonardo Lacerda 

thank you for replying.

That's what I assumed as well but when I have call forwarding active it appears as a green symbol at the bottom, see attached screenshot.

[Leonardo Lacerda]

Hi @SWF 

Probably the Call Forward is enabled for this particular user of yours. 

You can check its configuration by accessing Settings -> Calling -> Call Forward from Webex App.