Hello everyone, I have a CCX 12.5.1 and I'm trying to change how Supervisors are seeing Recent Calls history and Recent States history from Agents. When a Supervisor clicks on "view history" button from an Agent they have this view: As we can see a...
Hello everyone, Someone could confirm if the lastest version of Webex Teams supports CMC and FAC? I have CUCM running version 11.5.1 su8 with Webex Teams registered there and this question came up. Thanks
Hello everyone!
My costumer had a UCCX running 8.5 version working with a wallboard application based in java connect throught ODBC.
Recently they move to a new UCCX running 11.5 version, the ODBC connection worked without problem, but the wallbo...
Hi guys!!
I have a CUCM 10.5.2 configured on my customer, they have a integration via H323 with gateway Alcatel system.
In CUCM I have gateway H323 configuration to Alcatel.
Happens that a call from IP phones Cisco to phones on Alcatel don't have ...
Hello all
We are having problems with one way audio from external calls to internal ramal.
The external phone hears the voice but the internal phone (extension) don't.
When internal phone makes a call to external number, the call works fine.
CUCM -...
Hi David, Yes, I can add a new field but it is field just for formula: I guess that I'm not able to create a new field to point the AgentName value here.
Yeah, I have the same scenario as yours here. Did you check if the Webex App version for this user is the same as yours? Here I'm running version: 41.11.0.20717
Hi @SWF Probably the Call Forward is enabled for this particular user of yours. You can check its configuration by accessing Settings -> Calling -> Call Forward from Webex App.