About Leonardo Lacerda

Leonardo Lacerda · 03-08-2022

Hello everyone, I have a CCX 12.5.1 and I'm trying to change how Supervisors are seeing Recent Calls history and Recent States history from Agents. When a Supervisor clicks on "view history" button from an Agent they have this view: As we can see a...

Leonardo Lacerda · 11-22-2021

Hello everyone, Someone could confirm if the lastest version of Webex Teams supports CMC and FAC? I have CUCM running version 11.5.1 su8 with Webex Teams registered there and this question came up. Thanks

Leonardo Lacerda · 05-09-2018

Hello everyone! My costumer had a UCCX running 8.5 version working with a wallboard application based in java connect throught ODBC. Recently they move to a new UCCX running 11.5 version, the ODBC connection worked without problem, but the wallbo...

Leonardo Lacerda · 03-31-2017

Hi guys!! I have a CUCM 10.5.2 configured on my customer, they have a integration via H323 with gateway Alcatel system. In CUCM I have gateway H323 configuration to Alcatel. Happens that a call from IP phones Cisco to phones on Alcatel don't have ...

Leonardo Lacerda · 03-21-2017

Hello all We are having problems with one way audio from external calls to internal ramal. The external phone hears the voice but the internal phone (extension) don't. When internal phone makes a call to external number, the call works fine. CUCM -...

Leonardo Lacerda · 08-12-2024

Very helpful article, is there an interest in combining these elements with Thousand Eyes?

Leonardo Lacerda · 01-10-2024

Hello, Calls being dropped as soon they are answered can be a symptom of Codec mismatch. Do you have an output from "debug voip ccapi inout" or "debug ccsip message"? It is important to check the disconnect cause of this call to understand what is ...

Leonardo Lacerda · 07-18-2022

Hi @Alex Shimmin What is the version from your UCCX? I couldn't find anything relate to Remote Monitor under RCMC configuration.

Leonardo Lacerda · 03-11-2022

Hi David, Yes, I can add a new field but it is field just for formula: I guess that I'm not able to create a new field to point the AgentName value here.

Leonardo Lacerda · 03-10-2022

Thanks for this information David, so this actual code you mentioned would be the parameters that we can access in Report Definitions from CUIC?

Member Since	‎10-31-2012 09:19 AM
Date Last Visited	‎08-19-2024 08:49 AM
Posts	36
Total Helpful Votes Received	86

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Finesse Desktop - Recent Calls and State history XML Layout

Webex App On-Prem UCM Calling supports CMC or FAC

UCCX 11.5 Wallboard

CUCM no ringback - H323 Alcatel GW

SIP Trunk ISP / One Way Audio Incoming calls

Re: Exploring Cisco's Machine Learning-Enhanced Solutions

Re: CUCM call Forwarding Issue

Re: UCCX Remote Monitoring Supervisors List is Empty?

Re: Finesse Desktop - Recent Calls and State history XML Layout

Re: Finesse Desktop - Recent Calls and State history XML Layout