Error code: 100000 - Webex teams Mobile Application

[Rita9741]

In Webex teams on mobile, when attempting to change the profile picture, I get the Error Code: 100000. Contact cisco webex technical support. 

Webex teams desktop app and from the webex site account the picture can be changed but not on mobile. 

Any suggestions? 

[josviz]

Hello @Rita9741 ,

The screenshot is for Webex Meetings not for Webex Teams. What Meeting version are you running? and specifics from your mobile environment?

[Matt_W]

you can try repairing the database which is found under Health Checker.  If that doesn't work, I have noticed some issues in the past if the program has been updated a number of times the user looses the ability to make certain changes.  I would try deleting the app and reinstalling it.  That has fixed the issue for me and content was saved in the cloud so I didn't loose anything.

[Rita9741]

I tried deleting and reinstalling the app same issue with the profile picture