Depending on whether your site is set up for transcripts to be recorded for all users, specific users or individuals do this themself; there might be an additional setting that the host needs to do in the Webex Portal. If individuals manage this themself, double check that the host has turned on "Create recording transcripts for all my MP4 recordings" in the Recording Preferences on their account.
@Rails, the host of the meeting can choose whether to share transcripts as well. When they access the recording through the Webex Portal and click on the pencil (edit) icon, they will see a screen like the one below. If they uncheck any of those boxes, those items will not be available for others when they click on the link to view the recording.
Please follow the steps on this article
https://help.webex.com/en-us/article/n18892z/Create-recording-transcripts-in-meetings-and-webinars
Image for reference:
If you do not see this setting means is not enabled by site administrator and can be done from Admin Control Hub
Depending on whether your site is set up for transcripts to be recorded for all users, specific users or individuals do this themself; there might be an additional setting that the host needs to do in the Webex Portal. If individuals manage this themself, double check that the host has turned on "Create recording transcripts for all my MP4 recordings" in the Recording Preferences on their account.
