Remote Control Access not working for some users

[cwethington]

For our organization, we can share our screens, but some users are able to give/receive remote control access and others aren't. 

For example, when I am screensharing with coworker A, I can give them access, but 5 minutes later when I screenshare with coworker B, I cannot give them access and they cannot request it. We are all using the Webex app for desktop - Windows.

Is this a setting or something we can troubleshoot?

[DVillatoro]

How were you able to solve this? Currently having this exact issue.

[unagifan]

You are always the host? You can set privileges during scheduling a meeting or in the meeting itself (Participant > Assign Privileges

https://help.webex.com/en-us/article/iv300cb/Allow-participants-to-share-in-your-Webex-Meeting

Could it be that in the problematic case you are not sharing the entire screen?

Here is mentioned that "You must share your entire screen rather than a specific application." is a prerequisite.

https://help.webex.com/en-us/article/ndtm2gp/Webex-App-|-Provide-or-request-remote-desktop-control#Cisco_Generic_Topic.dita_a8c931e8-df08-48ec-aac9-960c9227d7a9

[cwethington]

It is not in a meeting it is in a personal screen sharing from the direct messaging window. 

It is also not the fact of sharing only one application, I have done it the exact same way with multiple different users and am getting different results.