My colleague's initials are displayed incorrectly in the webex profile. The first name starts with "S", the last name with "R", but "SS" is displayed. In addition, she has stored a picture in her profile, which is displayed for her but not for the other colleagues. What can we do?
Also, did you try changing something about the user name and then changing it back? Note that when you do this, the cache in other colleague's Webex app needs to update. Users can force an update be hovering over the avatar of the contact for a moment. It should not take long to propagate, however.
What do you mean with "control hub"?
Yes, I've changed the username to another, saved and changed it again. Nothing has happened. When I hover over the avatar, the correct image appears, but only then. When I move the mouse away, no avatar is shown again and the wrong letter shortcuts.
I also shut down and restarted my webex. No change.
Control hub is the administrative interface for all the accounts in an organization. Do you and all your colleagues have free accounts by chance? Control hub is for enterprise plans: admin.webex.com. Here your users will have first name and last name attributes.
Either way, the avatar change should show up if a colleague updates the image. Try to reset your Webex database. This will revert all settings to default, but will also clear out the cache for profile resolution in case there is an issue there. You can do this in Help > Health Checker > Reset (at the bottom).
