Exactly! If they do need to call in, they still join the session first, but when prompted to connect to audio, (phone options) there is a drop down that provides a Call In option that gives the dial in number, access code, and attedee id.
This dial in info is also found for each participant in that info tab you see in the top left area. Attendee ID's are all unique to each person, and that is will put the phone icon to the left of their name.
Attendees on mobile devices will be prompted to move into a breakout. Its "Call-in users" that you can't assign to a breakout. If you assign a participant to a breakout, and they do not have an audio icon to the left of their name, it will still move that person into a breakout, and once they get in the breakout, the audio pop will prompt them to connect to the integrated audio.
If you were unable to move someone into a breakout, perhaps there was a potential issue with their connection to the web portion of the session.
Mobile users USED to have to remain in the main session as they were not able to be moved, but that changed quite a few versions ago so now they are good to go!
Hi Eric -
Your Questions + an answer. ;)
I tried to find this in the documentation but could not figure out which icons appear based on the type of audio connection an attendee is using (Webex integration, dial-in, have Webex call them, video system). I assume this is how I, as the Host/Presenter, will know who has which connections so I know if anyone will have trouble moving into a breakout room. In Webex Training the audio icons will show people connected by phone (phone icon) Computer (computer icon) and Mobile (Mobile icon) all should be able to moved into breakouts, and if one of the three icons is next to their name, their audio will go too. Video Conferencing systems are unable to join Webex Training sessions.
Are you saying that an attendee who has dialed in can never be moved into a breakout room or is there something special that can be done to move that user? If there is a "call in user" you are unable to move a call-in user" that is phone connection only.
for the last question, Video systems are not supported in Webex Training. You can give participants a heads up letting them know to join using a computer or the mobile app.
Exactly! If they do need to call in, they still join the session first, but when prompted to connect to audio, (phone options) there is a drop down that provides a Call In option that gives the dial in number, access code, and attedee id.
This dial in info is also found for each participant in that info tab you see in the top left area. Attendee ID's are all unique to each person, and that is will put the phone icon to the left of their name.
