05-07-2020 01:40 PM
The Start button is grayed out when trying to launch a breakout session in Webex Training. I am a presenter and am able to create the sessions and assign participants to their sessions. I click on OK, but the Start button is not active after that. Am using both Chrome and Edge. Enterprise account. If I give presenter rights to someone in the training session they can launch the breakout sessions. When they give it back to me I still am unable to Start the breakout session after creating it.
Solved! Go to Solution.
05-08-2020 07:26 AM
I am a LITTLE stumped with this one, because it is the Presenter that starts Breakouts. There are two things that I am thinking...
1. Make sure you are not sharing your Training window (showing others how you are using the Webex Training interface) I do this in my training classes and the Start button is grey until I stop sharing my Training window with my attendees.
2. Could it be the WebApp you are on, not the desktop app, there are sometimes limitations. https://help.webex.com/en-us/n0rqd8g/Cisco-Webex-Web-App-Known-Issues-and-Limitations
If both of those are ruled out, I would raise a ticket with Support. https://mycase.cloudapps.cisco.com/case
05-08-2020 07:26 AM
I am a LITTLE stumped with this one, because it is the Presenter that starts Breakouts. There are two things that I am thinking...
1. Make sure you are not sharing your Training window (showing others how you are using the Webex Training interface) I do this in my training classes and the Start button is grey until I stop sharing my Training window with my attendees.
2. Could it be the WebApp you are on, not the desktop app, there are sometimes limitations. https://help.webex.com/en-us/n0rqd8g/Cisco-Webex-Web-App-Known-Issues-and-Limitations
If both of those are ruled out, I would raise a ticket with Support. https://mycase.cloudapps.cisco.com/case
05-11-2020 03:15 PM
05-11-2020 03:33 PM
A-HA! So I was alllllllllmost correct. :) ha ha. Yes, no sharing D-top, Apps, or your Training Window (like I do in my class) Glad to hear that was the issue!
05-08-2020 08:53 AM
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