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Administrator control in Webex remote session

Hello,

 

In Webex meeting session, while I control a remote pc of a costumer, I don’t have the ability to click and type in administrator dialog boxes.

 

Is there any way to take full control? without the need for the customer to interferes continuously?

 

Thanks

1 Reply 1

mtabrez
Cisco Employee
Cisco Employee

Hi,

 

Webex Remote Support is all permission based control to remotely control to view, control or share, whereas Webex Remote Access is remotely access a PC.

Please review the following for more information

https://help.webex.com/en-us/n5fthy8/Get-Started-with-Cisco-Webex-Support

https://help.webex.com/en-us/nyc3q0b/Set-Up-a-Computer-for-Remote-Access