cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Cisco Community Designated VIP Class of 2020

Carrier Infinity Touch SYSTXCCITC01-B, Can't Connect to vWLC (8.3.151) + AP2800i (Flexconnect) - STA Rates?

599
Views
0
Helpful
1
Comments
Beginner

We're having a heck of a time getting our Carrier Infinity Thermostats (SYSTXCCITC01-B) connected to our Cisco wireless network.  The network is rock sold (running vWLC version 8.5.151 and the access points are either 2802i's or 3802i's). 

 

The thermostats connect fine to any other 2.4ghz network we setup, just not the cisco one.  

 

In the logs we are getting error "18" for denied rates.  We've checked the STA rates and the log shows the carrier is asking for the following:

 

STA rates:

 

130 - 1 (mandatory)

132 - 2 (mandatory)

139 - 5.5 (mandatory)

150 - 11 (mandatory)

140 - 6 (mandatory)

18 - 9 (supported)

152 - 12 (mandatory ??)

36 - 18 (suppports)

 

Has anyone seen this before?  Any ideas how we can get this thermostat to connect to the network?  We've tried every permutation of mandatory/supported rates, and still nothing. 

 

Thanks in advance

 

*apfMsConnTask_2: Dec 14 13:42:27.729: 30:bd:44:4e:26:1gf STA - rates (8): 130 132 139 150 140 18 152 36 0 0 0 0 0 0 0 0

*apfMsConnTask_2: Dec 14 13:42:27.729: 30:bd:44:4e:26:1gf suppRates  statusCode is 0 and gotSuppRatesElement is 1

*apfMsConnTask_2: Dec 14 13:42:27.729: 30:bd:44:4e:26:1gf STA - rates (13): 130 132 139 150 140 18 152 36 48 66 72 96 108 0 0 0

*apfMsConnTask_2: Dec 14 13:42:27.729: 30:bd:44:4e:26:1gf extSuppRates  statusCode is 18 and gotExtSuppRatesElement is 0

*apfMsConnTask_2: Dec 14 13:42:27.729: 30:bd:44:4e:26:1gf Assigning flex webauth ACL ID :65535 for vlan : 4

*apfMsConnTask_2: Dec 14 13:42:27.730: 30:bd:44:4e:26:1gf Sending assoc-resp with status 18 station:40:bd:32:4e:36:1f AP:00:f6:63:2a:c6:00-00 on apVapId 4

*apfMsConnTask_2: Dec 14 13:42:27.730: 30:bd:44:4e:26:1gf Sending Assoc Response (status: 'denied rates') to station on AP Kitchen on BSSID 00:f6:63:2a:c6:03 ApVapId 4 Slot 0, mobility role 0

1 Comment
Hall of Fame Master
Typically on some IOT devices, 1,2,5.5 and 11 should be mandatory and the rest supported. If you have tried that already and that doesn’t work, then I would reach out to the manufacturer and validate what you need set.
CreatePlease to create content
Content for Community-Ad

August's Community Spotlight Awards