cisco AIR-AP3802I-D-K9-user not getting ip address

[Anjana A]

Hello Team,

AP Model: AIR-AP3802I-D-K9

AP-Mode: Local

WLC ios:8.10.151.0

Users not getting ip address, users struck in dhcp required state.

Ap associated with wlc in local mode.IN the same location other users AP with the same model are getting ip address.

Isssue is with the only one AP.

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*Dot1x_NW_MsgTask_4: Dec 26 09:14:26.231: [PA] 90:cc:df:49:ff:15 Processing Access-Challenge for mobile 90:cc:df:49:f7:14
*Dot1x_NW_MsgTask_4: Dec 26 09:14:26.231: [PA] 90:cc:df:49:ff*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:f7:14 DHCP received op BOOTREQUEST (1) (len 308,vlan 200, port 8, encap 0xec03, xid 0x26295dc)
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:ff:14 DHCP (encap type 0xec03) mstype 0ff:ff:ff:ff:ff:ff
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:ff:14 DHCP selecting relay 1 - control block settings:
dhcpServer: 0.0.0.0, dhcpNetmask: 0.0.0.0,
dhcpGateway: 0.0.0.0, dhcpRelay: 10.10.10.10 VLAN: 200
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:ff:14 DHCP selected relay 1 - 10.10.10.105 (local address 10.79.54.134, gateway 10.10.10.10, VLAN 200, port
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:f7:14 DHCP selecting relay 2 - control block settings:
dhcpServer: 0.0.0.0, dhcpNetmask: 0.0.0.0,
dhcpGateway: 0.0.0.0, dhcpRelay:10.10.10.10 VLAN: 200
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:ff:14 DHCP selected relay 2 - NONE (server address 0.0.0.0,local address 10.79.54.134, gateway 10.10.10.10, VLAN 200, port
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:ff:14 Setting DHCP ReasonCode from (226) to (226)
*DHCP Socket Task: Dec 26 09:14:30.663: [PA] 90:cc:df:49:ff:14 DHCP selecting relay 1 - control block settings:
dhcpServer: 0.0.0.0, dhcpNetmask: 0.0.0.0,
dhcpGateway: 0.0.0.0, dhcpRelay: 10.10.10.10 VLAN: 200

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Regards,Anjana

[pieterh]

you provide little information on either access points or network configuration , so this will be guessing.......

check the port configuration of the switchport that this access point is connected to
is this a trunk ? or an access port? which vlans are allowed ?
you may want to compare to a switchport with an access point that works

[Rich R]

In future please post questions like this in Wireless - Cisco Community not in blogs!

Have you rebooted the AP?

You might be hitting well known bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv78719

Refer to https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa73245 for the complete fix which will require upgrade to 8.10.171.0 or later.