Re: Cisco Business 151AXM Mesh Extender LEDs Repeatedly Flashing in Blue

Translator · ‎05-22-2024

Together with the Cisco Business 150AX, we introduced an extender.

Using the Cisco Business Mobile application, after setting the AP of the CBW150AX, add the CBX151AXM by scanning the QR code in the same app, and turn on. (More than 10 minutes?) After rebooting, the 151AXM LED turned blue.

Although it is Online on the app and the IP address is also obtained by DHCP, the display of "Some Information failed to load. Showing cached data" continues and the display is not updated after pressing "Refresh Page" many times.

In addition, the device near the Extender seems to be connected to the AP side, and the radio wave is not improved. Whether you check it on a different day or install it at a different distance from the AP, the display of the app does not change, and the LED is also in a blue blinking state.

How can I use Extender successfully?

marce1000 · ‎05-22-2024

- Ref : https://www.cisco.com/c/en/us/support/docs/smb/wireless/CBW-AX/kmgmt-3377-led-pattern-normal-boot-cbw150ax.html
>...

Blinking Blue

Parent joined, firmware version check and upgrade (if needed).

Make sure this APs firmware and the parent AP are on the same firmware ,

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

balaji.bandi · ‎05-22-2024

May be try updating to the latest code as others and check ?

https://www.cisco.com/c/en/us/support/docs/smb/wireless/CB-Wireless-Mesh/2063-Upgrade-software-of-CBW-access-point.html

BB

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How to Ask The Cisco Community for Help

Translator · ‎05-24-2024

Thank you for your information.

The firmware version was the same.

CBW150AX : 10.6.2.0
CBX151AXM : 10.6.2.0

In rare cases, it seems to change from Blinking Blue to Green, Red, Off, but in Solid Green it is still.

marce1000 · ‎05-24-2024

- Check logs on the device when that happens ,

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Translator · ‎05-24-2024

I corrected log from WebUI.

I did two action on WebUI.

Added MACAddress from MeshExtender
Added unknown MACAddress from Log

But MeshExtender LED situation still same. ( Green Blink -> Green&Red&Off -> long Blue Blink... )

*emWeb: May 25 11:08:11.466: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:08:11.466: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*spamApTask0: May 25 11:07:56.563: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:07:56.562: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*spamApTask0: May 25 11:07:56.562: %CAPWAP-6-IMAGE_PREDOWNLOAD_START: capwap_ac_platform.c:271 Started pre-image download on AP AP1484.7364.E1D4 5c:64:f1:aa:aa:aa.Previous message occurred 2 times.
*apfReceiveTask: May 25 11:07:56.250: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:07:56.248: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*spamApTask0: May 25 11:07:56.147: %DTLS-7-ESTABLISHED_TO_PEER: openssl_dtls.c:912 DTLS connection established to 192.168.11.30 
*spamApTask0: May 25 11:07:31.112: %CAPWAP-3-CCO_ASD_LOG_ERROR: spam_lrad.c:104316 CCO ASD logging failed on AP-MAC 14:84:73:dd:dd:dd, reason: Index not found unable to delete tmp log
*spamApTask0: May 25 11:07:31.112: %LWAPP-3-AP_DEL: spam_lrad.c:6134 5c:64:f1:aa:aa:aa: Entry deleted for AP: 192.168.11.30 (5268) reason : Normal Termination.
*spamApTask0: May 25 11:07:31.109: %DTLS-5-PEER_DISCONNECT: openssl_dtls.c:1036 DTLS peer 192.168.11.30 has closed connection. 
*spamApTask0: May 25 11:07:31.066: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:07:31.066: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3544 The system has failed to encode Image data request (Requested Ap Image not found) to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:07:31.066: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*emWeb: May 25 11:07:25.666: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:07:25.666: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*RRM-DCLNT-5_0: May 25 11:06:40.209: %RRM-7-RRM_LOGMSG: rrmLrad.c:5287 RRM LOG: Client not found: BE:50:C9:36:09:AC 
*emWeb: May 25 11:06:34.362: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*emWeb: May 25 11:06:27.702: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:06:27.702: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*emWeb: May 25 11:05:51.475: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*emWeb: May 25 11:05:35.899: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:05:35.899: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*spamApTask0: May 25 11:05:35.895: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:05:35.895: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3544 The system has failed to encode Image data request (Requested Ap Image not found) to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:05:35.895: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*spamApTask0: May 25 11:05:35.894: %CAPWAP-6-IMAGE_PREDOWNLOAD_START: capwap_ac_platform.c:271 Started pre-image download on AP AP1484.7364.E1D4 5c:64:f1:aa:aa:aa.
*apfReceiveTask: May 25 11:05:35.568: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:05:35.567: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:05:35.566: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*spamApTask0: May 25 11:05:35.435: %DTLS-7-ESTABLISHED_TO_PEER: openssl_dtls.c:912 DTLS connection established to 192.168.11.30 
*spamApTask0: May 25 11:05:10.411: %CAPWAP-3-CCO_ASD_LOG_ERROR: spam_lrad.c:104316 CCO ASD logging failed on AP-MAC 14:84:73:dd:dd:dd, reason: Index not found unable to delete tmp log
*spamApTask0: May 25 11:05:10.410: %LWAPP-3-AP_DEL: spam_lrad.c:6134 5c:64:f1:aa:aa:aa: Entry deleted for AP: 192.168.11.30 (5268) reason : Normal Termination.
*spamApTask0: May 25 11:05:10.407: %DTLS-5-PEER_DISCONNECT: openssl_dtls.c:1036 DTLS peer 192.168.11.30 has closed connection. 
*spamApTask0: May 25 11:05:10.356: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:05:10.356: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3544 The system has failed to encode Image data request (Requested Ap Image not found) to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:05:10.355: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*RRM-DCLNT-5_0: May 25 11:05:10.197: %RRM-7-RRM_LOGMSG: rrmLrad.c:5287 RRM LOG: Client not found: BE:50:C9:36:09:AC 
*emWeb: May 25 11:05:07.216: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:05:07.216: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*emWeb: May 25 11:04:44.698: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:04:44.698: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot

***** ACTION on WALN User > LocalMACAddress , 5c:64:f1:aa:aa:aa (from Logfile. I don't know which MAC, but there are many)
*emWeb: May 25 11:04:32.499: %AAA-6-DB_ADD_USER: file_db.c:3352 Adding user '5c64f1aaaaaa' to AAA database.
***** ACTION

*RRM-DCLNT-5_0: May 25 11:04:10.191: %RRM-7-RRM_LOGMSG: rrmLrad.c:5287 RRM LOG: Client not found: BE:50:C9:36:09:AC 
*emWeb: May 25 11:03:26.603: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*spamApTask0: May 25 11:03:15.171: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:03:15.170: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3544 The system has failed to encode Image data request (Requested Ap Image not found) to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:03:15.170: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*spamApTask0: May 25 11:03:15.169: %CAPWAP-6-IMAGE_PREDOWNLOAD_START: capwap_ac_platform.c:271 Started pre-image download on AP AP1484.7364.E1D4 5c:64:f1:aa:aa:aa.
*apfReceiveTask: May 25 11:03:14.842: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:03:14.841: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:03:14.839: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*spamApTask0: May 25 11:03:14.739: %DTLS-7-ESTABLISHED_TO_PEER: openssl_dtls.c:912 DTLS connection established to 192.168.11.30 
*spamApTask0: May 25 11:02:49.707: %CAPWAP-3-CCO_ASD_LOG_ERROR: spam_lrad.c:104316 CCO ASD logging failed on AP-MAC 14:84:73:dd:dd:dd, reason: Index not found unable to delete tmp log
*spamApTask0: May 25 11:02:49.707: %LWAPP-3-AP_DEL: spam_lrad.c:6134 5c:64:f1:aa:aa:aa: Entry deleted for AP: 192.168.11.30 (5268) reason : Normal Termination.
*spamApTask0: May 25 11:02:49.704: %DTLS-5-PEER_DISCONNECT: openssl_dtls.c:1036 DTLS peer 192.168.11.30 has closed connection. 
*spamApTask0: May 25 11:02:49.660: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:02:49.660: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*emWeb: May 25 11:02:16.518: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:02:16.518: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*RRM-DCLNT-5_0: May 25 11:01:50.168: %RRM-7-RRM_LOGMSG: rrmLrad.c:5287 RRM LOG: Client not found: BE:50:C9:36:09:AC 
*emWeb: May 25 11:01:25.228: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*emWeb: May 25 11:01:02.135: %LWAPP-3-IMAGE_DOWNLOAD_ERR7: spam_api.c:6100 Waiting for 1 APs to complete their Pre-Download Image - For scheduled autoreboot.
*emWeb: May 25 11:01:02.135: %LWAPP-3-IMAGE_DOWNLOAD_ERR6: spam_api.c:6075 AP did not complete Pre-Download Image 5c:64:f1:aa:aa:aa - During scheduled autoreboot
*spamApTask0: May 25 11:00:54.613: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:6683 The system has failed to transmit image data request to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:00:54.613: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3544 The system has failed to encode Image data request (Requested Ap Image not found) to AP 5c:64:f1:aa:aa:aa
*spamApTask0: May 25 11:00:54.613: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:3369 Refusing image download request from Unsupported AP 5c:64:f1:aa:aa:aa - unable to open image file /httpxfer/ap1g8-capwap
*spamApTask0: May 25 11:00:54.612: %CAPWAP-6-IMAGE_PREDOWNLOAD_START: capwap_ac_platform.c:271 Started pre-image download on AP AP1484.7364.E1D4 5c:64:f1:aa:aa:aa.
*apfReceiveTask: May 25 11:00:54.299: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:00:54.298: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*apfReceiveTask: May 25 11:00:54.297: %CAPWAP-7-INVALID_STATE_EVENT: capwap_ac_sm.c:9809 The system detects an invalid AP(5c:64:f1:aa:aa:aa) event (Capwap_configuration_update_request) and state (Capwap_join) combination
*spamApTask0: May 25 11:00:54.199: %DTLS-7-ESTABLISHED_TO_PEER: openssl_dtls.c:912 DTLS connection established to 192.168.11.30 


***** ACTION on WALN User > LocalMACAddress , 14:84:73:dd:dd:dd (from Backside of Mesh Extender hardware)

Translator · ‎05-24-2024

When I see "Blue Blink", I can see Extender the following status with Not operational. I can not see it in other LED status.

ksans · ‎09-27-2024

Hello

I'm having the same issue. Was this ever resolved? I would really love to know what & how to resolve this issue?