09-05-2018 11:54 AM
Hi there,
got the WAP371-A-K9 about a year ago and expended the network to 3 more WAP371-E-K9 (couldnt find anywhere the A-k9....)
the representative confirmed that they can be clustered together. but so far i can cluster the 3 "E"s without the A one....
Running the latest version of firmware, and it was the same case with the old firmware versions too (just recently found that Community....).
All Connected by SG350X-24MP over PoE...
Any ideas?
09-18-2018 02:43 AM
Dear Customer,
The WAP371-E-K9 and WAP371-A-K9 are meant for different markets: A is for United States, Canada, Mexico, while the E version is for Europe.
There's a reason why they can't cluster and that is the allowed wireless channels across the globe: US uses channels 1 through 11, while Europe allows 1 through 13.
You can, however, use both access points in standalone mode without any issues.
07-17-2019 04:55 AM
I bought an WAP 371 a while ago. Now, that im going to create a cluster, I'm realizing:
The label on the device sais: WAP371-E-K9 (Which it should be).
But the management ui sais under system summary: WAP371-A-K9.
What happened here?
07-17-2019 07:29 AM
Dear Customer,
Please send me as a private message the following:
1. The serial number of your access point
2. Screenshots of the label and the summary page within the gui
3. Your Cisco ID
Thank you!
10-07-2022 12:05 AM
Dear Support Team
I have a similar issue and I'm not able to use Single Point Setup
Admin web gui says: WAP371-A-K9 V01; FW: 1.3.0.7
Label on unit says: WAP371-E-K9 V03
Tank you for any kind of help!
02-16-2023 07:57 AM
Dear Cisco Support Team
I have similar issue too and I'm not able to use Single Point Setup.
Admin web gui shows: WAP371-A-K9 V01 while label on unit shows: WAP371-E-K9 V01
Device is running firmware 1.3.0.7
How can I sort it out?
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