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WAP312 - Power LED Flashing / Nothing else on

MarkusIsack
Level 1
Level 1

Hello,

 

my WAP312 just lost the WLAN signal and is not accessable over LAN. It is only flashing its Power LED, nothing else. I already tried a reset (30 sec holding of the reset button). Do you guys know a solution for that, or is this a repair case for cisco?

 

 

Best Regards

Markus

2 Replies 2

cchamorr
Level 5
Level 5

Hello, 

I'm sorry you are having issues with your device.

If just the Power light is flashing it is not a good sign but there are still a few things you can do to see if it is broken and needs to be replaced or if it just lost its configuration.

From the quick start up guide:

http://www.cisco.com/c/dam/en/us/td/docs/wireless/access_point/csbap/wap121/quick_start/guide/WAP_121_321_QSG.pdf

Flashing power light means it is booting up or it is performing a firmware upgrade, in any case it shouldn't take more than a few minutes to go back to solid.

This is what i would recommend for you to do:

1- Check that you are using the right power source. Are you suing a PoE switch? What kind? What about a power adapter? Do you have one? Did it come with the unit? Do you have a spare 12V 1AM power adapter that you can use to see if the issue is the adapter?

2- Assuming you do have a power adapter, connect the WAP directly to your PC, make sure it is powered on and hold the rest button for 35 seconds so the device will reset.

3- On your PC, configure a static IP address on the ethernet adapter and assigned 192.168.1.100 to it with subnet 255.255.255.0

4- Try to access the web GUI of the WAP going to http://192.168.1.245

If you are successful then the device is OK and you just need to reconfigure it, if it doesn't work then I would recommend to contact the Small Business Support center at 866-606-1866 and create a case.

Please let us know if you have any more questions.

vinc.cordier
Level 1
Level 1

Hello Markus,

I have exactly the same behaviour on one unit of my cluster since 2 days.

Do you still have the same issue ? How did you fix it ?

Thank you in advance for your feedback.

Best Regards,

Vincent