802.11b/g/n not enabling

[nick-davies]

Hi

I have a Cisco AIR-CAP1552E-E-K9 connected to a WLC5508 controller , the a/n radio will enable however the b/g/n radio will not enable in GUI is says "Error in Enabling Admin Status" and when using CLI is just says resetting ?

POE+ and correct injectors tried ideas would be good ?

[patoberli]

What firmware is running on the 5508?
Did it ever work with this configuration?

[nick-davies]

Hi
Version 8.0.140 and version 7.6 no I’ve never been able to activate it

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[Leo Laohoo]

The most common reason why the 5.0 Ghz is in "admin disable" by the WLC is the wrong (or conflicting) country code set in the controller.

[nick-davies]

Hi
I agree but the part code is AIR-CAP1552E-E-K9 I thought this would be GB ?

[nick-davies]

The 5 GHz works ok it’s only the 2.4Ghz ?

[patoberli]

Is this the only AP that is not working correct, do you have others working correct?
Is the AP maybe in an AP-Group which has no SSID enabled for 2.4 GHz?

[nick-davies]

Yes it’s in the default group I have numerous model connected on both 2.4 and 5 . 

[patoberli]

Ok very weird. I would try to factory reset it and if that doesn't help, RMA it if you still have warranty.

[nick-davies]

Thanks completely reset it the warranty is out exactly the same conditions on another controller on different version ?

[patoberli]

One more thing to check, now that I finally found the command, check if it's running in the non-default Local mode:

https://community.cisco.com/t5/wireless-mobility-documents/converting-mesh-ap-to-local-mode-and-vice-versa-using-ap-cli/ta-p/3155865

I don't think that is the source of the problem, but I never worked with the Mesh models.