9800 client IP acquiring delay

[komiks]

We are to migrate WLC from AireOS to 9800. but we are getting an issue on the delay the client is getting an IP.

The setup is WLC with dot1x authn and ISE posture.

the comparison is when using 9800, it takes 10seconds longer on the posture assessment and IP acquisition than using the aireos wlc. which is not acceptable with the client that's why we can't proceed with the migration.

[Mark Elsen]

 - Start with a checkup of the 9800 (current) configuration with the CLI command show tech wireless and feed the output into 
                                                                                                                         Wireless Config Analyzer

 - For DHCP client provisioning  use these advices as being best practice(s) : https://www.cisco.com/c/en/us/products/collateral/wireless/catalyst-9800-series-wireless-controllers/guide-c07-743627.html#DHCPbridgingandDHCPrelay

   - Debug clients according to https://logadvisor.cisco.com/logadvisor/wireless/9800/9800ClientConnectivity   (correctedx2)  , you can have client debugs , so called RadioActive Traces , analyzed with : https://cway.cisco.com/tools/WirelessDebugAnalyzer/

 - Monitor overall client behavior  and or check for improvement with commands mentioned in : https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217738-monitor-catalyst-9800-kpis-key-performa.html#anc5

 M.

[MHM Cisco World]

So in end the client auth or not?

Are you use dual dhcp subnet pool ?

MHM

[komiks]

yes,the client authenticates, we are using the same dhcp server for different subnets.

[Rich R]

What version of IOS-XE are you using on the 9800?
Hint: refer to TAC recommended link below.

[komiks]

version is 17.9.4a

[Rich R]

Ok that's a good start.
And have you done a radioactive trace on a client to understand what is causing that delay?

[komiks]

right now what we do is to connect the client in a different AP. result is its faster compared to the other AP. but question is, they have the same firmware version and model, same tags and profile so what may be the cause why it's longer to connect on the other AP?

[komiks]

not sure what to look exactly on teh RA trace regarding delay.

[Rich R]

Then best to open a TAC case and let them work through it with you.