05-11-2022 12:43 AM
Why the AP did not reboot when it did not get the IP address and communicate with WLC? Is it expected behavior that the AP stays up while getting this msg - Activate Deep Green Mode?
Solved! Go to Solution.
05-11-2022 08:57 AM - edited 05-11-2022 04:24 PM
That bug is not very helpful because it is terminated and doesn't explain how to solve the problem.
I would:
1. Use the mode button to factory reset the AP
2. Load the latest 8.10.171.0 / 15.3(3)JK7 AP software onto the AP directly. https://software.cisco.com/download/home/286322988/type/286288051/release/15.3.3-JK7
3. Check all the basics - cabling, DHCP (+option 43) working, enough power, correct switch port and VLAN config
If still not working then open a TAC case and let us know how it was resolved. And ask TAC to provide some useful info on the bug at the same time
05-11-2022 12:58 AM
- Which AP & WLC-model ? Include software version(s) too (?)
M.
05-11-2022 01:15 AM
AP Model : C9120AXI-S
WLC Model : AIR-CT8540
S/W Version : 8.10.151.0
05-11-2022 02:59 AM
- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm96943
M.
05-11-2022 08:57 AM - edited 05-11-2022 04:24 PM
That bug is not very helpful because it is terminated and doesn't explain how to solve the problem.
I would:
1. Use the mode button to factory reset the AP
2. Load the latest 8.10.171.0 / 15.3(3)JK7 AP software onto the AP directly. https://software.cisco.com/download/home/286322988/type/286288051/release/15.3.3-JK7
3. Check all the basics - cabling, DHCP (+option 43) working, enough power, correct switch port and VLAN config
If still not working then open a TAC case and let us know how it was resolved. And ask TAC to provide some useful info on the bug at the same time
05-11-2022 10:02 AM
@Rich R - It was rather unclear for me too, for instance whether it was related to a situation where the AP accidently negotiated 100M instead of 1G on it's connection or if it a deep-dive ap problem (....)
M.
05-11-2022 11:35 AM
9120 LED behavior is documented you can refer it below.
How did you determine AP did not get an IP address? Do you have console access to the AP, if yes please post the logs. Below commands also can be helpful
show ip int brief
show capwap ip address
show capwap client config
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