Android update problem on specific Accesspoints
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08-01-2019 04:10 AM - edited 07-05-2021 10:47 AM
Hello.
We are running a WLC 5520 with about 800 accesspoints. Accesspoints are 1600, 1852, 2802, 2702 and 1142. We run software version 8.2.130 right now. We have a very strange problem. Android phones connected to the wifi get an error when downloading the system upgrade files. They download the entire file says 100% done, and after what I think is a kind of CRC check or something Android OS says the file download is abrupted.
Now to the strange thing. This only happens on sites where we have Aironet 1852 accesspoints. When we download the Android OS file on the same SSID, Same Network but when we are connected to a Aironet 1600 everything works just fine.
Anyone seen this error before?
Thanks.
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08-01-2019 04:21 AM
I'd say upgrade the firmware first and try again.
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08-01-2019 04:54 AM
OK. I guess I should go with 8.5.xxx.x then hopefully I will not have any compatible problems with the old APs like 1142.
Is there a compatability matrix some where?
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08-01-2019 05:26 AM
8.5.X.X won't support 1142.
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08-01-2019 06:13 AM
Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390
