AP 1572 not joining WLC

[A_Marquez]

Good afternoon,

I'm trying to set up this AIR-AP1572EAC-BK9 AP and while it appears to see our WLC (5508 model) it gets stuck at this step as listed in this article: https://community.cisco.com/t5/wireless-and-mobility/cisco-1570-outdoor-ap-not-register-with-wlc-2504/td-p/3414462

I've added the mac address to the WLC but still no luck. Any other ideas? 

[A_Marquez]

We are also using version  8.5.151.0 on our WLC.

[Sandeep Choudhary]

paste the output of these commands:

sh sysinfo from wlc

sh version from AP

sh time from wlc

and paste the complete bootup process from AP console.

Regards

Dont forget to rate helpful posts

[A_Marquez]

Sh sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.151.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... GCPS-WLC-5500-01
System Location.................................. ESC Server Room
System Contact................................... Network Manager
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. SSO
IP Address.......................................
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 0 days 9 hrs 33 mins 33 secs
System Timezone Location......................... (GMT -6:00) Central Time (US and Canada)

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... US  - United States
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +40 C
External Temperature............................. +30 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 10
Number of Active Clients......................... 532

OUI Classification Failure Count................. 607

Memory Current Usage............................. 58
Memory Average Usage............................. 58
CPU Current Usage................................ 2
CPU Average Usage................................ 2

Flash Type....................................... Compact Flash Card

--More-- or (q)uit
Flash Size....................................... 1073741824

Burned-in MAC Address............................ 18:E7:28:F5:5A:00
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 500
System Nas-Id.................................... GCPS-WLC-5500-01
WLC MIC Certificate Types........................ SHA1

Sh time

Time............................................. Thu Apr 30 07:37:49 2020

Timezone delta................................... 0:0
Timezone location................................ (GMT -6:00) Central Time (US and Canada)

NTP Servers
    NTP Version..................................     3
    NTP Polling Interval.........................     3600

     Index     NTP Key Index                  NTP Server                Status          NTP Msg Auth Status
    -------  ---------------------------------------------------------------------
       1              0                                  10.100.1.1     In Sync              AUTH DISABLED

I'm not by the 1572 right now to check the version but last night I remembered there being a supplemental image for 1570s and installed that last night and now that model of AP is showing up under supported APs when I do a sh ap bundle all command.

[Sandeep Choudhary]

did you add the correct mac address of AP in WLC ?

without bootup process from AP console, we will not able to find the exact root case.

Try to get console access to AP and paste the complete logs.

Regards

Dont forget to rate helpful posts

[A_Marquez]

sh ver on AP

Cisco IOS Software, C1570 Software (C1570-K9W8-M), Version 15.3(3)JC1, RELEASE S OFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Sat 28-May-16 12:35 by prod_rel_team

ROM: Bootstrap program is C1570 boot loader
BOOTLDR: C1570 Boot Loader (C1570-BOOT-M) LoaderVersion 15.3() [ TRUE]

APac3a.6744.94a0 uptime is 3 minutes
System returned to ROM by power-on
System image file is "flash:/c1570-k9w8-mx.153-3.JC1/c1570-k9w8-mx.153-3.
*Apr 30 14:14:31JC1"
Last reload reason:

avr reset reason: 0x96 LO Voltage RESET
avr last power source: 0x21 NO POWER (13W) POE
avr MCUSR reg : 0x5 Brown-out Reset

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
--More-- .895: %SYS-5-CONFIG_I: Configured from console by Cisco on console
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-AP1572EAC-B-K9 (PowerPC) processor (revision E1) with 376814K/134656K bytes of memory.
Processor board ID FJC2417J04P
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.2.110.0
5 Gigabit Ethernet interfaces
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: AC:3A:67:44:94:A0
Part Number : 73-15697-05
PCB Serial Number : FOC241130UX
Top Assembly Part Number : 068-05342-02
Top Assembly Serial Number : FJC2417J04P
Top Revision Number : A0
Product/Model Number : AIR-AP1572EAC-B-K9

Configuration register is 0xF

[Rafael E]

is 1572 AP configured as bridge mode? 

you can verify with: show capwap client config on AP.  If yes, you need to add mac address to WLC mac address list. 

[A_Marquez]

The AP is in bridge mode and I've added its mac address to Security>AP Policies. 

[A_Marquez]

We have another 1572 on a different controller and its version is 15.3(3)JF10. All of our controllers use the same software version. Will I need to manually upgrade the new 1572 to the JF10 code since JC1? 

[A_Marquez · Accepted solution]

Alright, I've got it figured out. Along with adding that supplemental image to the controller I managed to enter the wrong mac-address for this AP. Soon as I entered the correct one the AP went through the discovery process again and was able to connect to the controller...should've double checked that mac-address! Thanks everyone.