Re: AP 2802 i not broadcasting - Page 2

ibrahimfahd · ‎05-03-2017

We have controller 5520 , working fine, recently we bought ap 2802 i; its working well , get ip from our dhcp for wifi, but the AP is not broadcasting

blbribeiro · ‎05-29-2018

I tried to update the OS to check if can be any bug, but still the same not broadcasting. Then I need try it to check if gonna work or no.

Rasika Nayanajith · ‎05-29-2018

Console into the AP & set it via CLI.

See below, you should see something similar to that & you should be able to configure your own SSID.

AP00A7.4298.8602#ap-type mobility-express tftp://x.x.x.x/AIR-AP3800-K9-ME-8-5-120-0.tar

(Cisco Controller)

Cisco Aironet 3800 Series Mobility Express
Welcome to the Cisco Wizard Configuration Tool
Use the '-' character to backup

Would you like to terminate autoinstall? [yes]: yes
Enter Administrative User Name (24 characters max): admin
Enter Administrative Password (3 to 24 characters): ************
Re-enter Administrative Password : ************

System Name [Cisco_98:86:00] (31 characters max): ME2-3802

Enter Country Code list (enter 'help' for a list of countries) [US]: AU

Configure a NTP server now? [YES][no]: yes
Use default NTP servers [YES][no]: x.x.x.x
Invalid response

Use default NTP servers [YES][no]: yes
Enter timezone location index (enter 'help' for a list of timezones): 28

HTH

Rasika

blbribeiro · ‎05-29-2018

I did this, the autoinstall, then i have set the SSID by there but no success.

Rasika Nayanajith · ‎05-29-2018

Post below output from your ME controller.

1. show sysinfo

2. show wlan summary

3. show advanced 802.11a summary

4. show advanced 802.11b summary

5. show ap summary

6. show time

blbribeiro · ‎05-29-2018

I gonna send to you by private msg

Rasika Nayanajith · ‎05-29-2018

Thanks for the output. As per below, both your radios down, hence no SSID broadcast.

5GHz is admin disabled. Pls check those two radio status of the AP (Wireless > Access Points > Radio > 802.11a|b > AP name in traditional GUI of Airenet WLC). If you scroll right, you will see drop down menu that you can select "configure" option to manually change settings. Try Admin Status "enable" there for 5GHz & see what's happening.

Monitor AP console & see if it gives any error msg when you trying to do that(should give some hint why radio is not coming up).

Sysinfo:

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.7.102.0
OUI File Last Update Time........................ N/A

System Name...................................... IE-MF-AP02
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2370
IP Address....................................... x.x.x.x
Last Reset....................................... 1: reload command

System Up Time................................... 0 days 3 hrs 13 mins 21 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... IE - Ireland

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1

(Cisco Controller) >show advanced 802.11a summary

Member RRM Information
AP Name MAC Address Slot Admin Oper Channel TxPower
-------------------------------- ----------------- ---- -------- ----------- ------------------ -------------
IE-MF-AP02 28:ac:9e:5f:53:c0 1 DISABLED DOWN 36* 5/6 ( 5 dBm)

* global assignment

(Cisco Controller) >show advanced 802.11b summary

Member RRM Information
AP Name MAC Address Slot Admin Oper Channel TxPower
-------------------------------- ----------------- ---- -------- ----------- ------------------ -------------
IE-MF-AP02 28:ac:9e:5f:53:c0 0 ENABLED DOWN 1* 4/6 ( 7 dBm)

* global assignment

HTH

Rasika

*** Pls rate all useful responses ***

blbribeiro · ‎05-30-2018

Thank you for answer me. But still the same, I have tried enable the admin status for 5ghz like you said but no changes. Still not showing the SSID. Anything else?

Sandeep Choudhary · ‎05-30-2018

Hi,

Please check these:
1: Wireless > 802.11a/n/ac or 802.11b/g/n > 802.11a or 802.11b/g Network Status (enable it)

2. Wireless > Access Points > Radios > 802.11a/n/ac or 802.11b/g/n, on far right side of each AP,there is blue drop dwon arow is there, click configure.
and enable Admin status of AP

Regards

Dont forget to rate helpful posts

blbribeiro · ‎05-30-2018

Is all enable guys, take a look below:

SFardan · ‎06-04-2018

What is the details of security for your SSID ? Layer 2 and Layer 3.

Because I have the same problem, when the SSID Layer 2 Security is Static Web, it is not broadcasting in AP2802I,while broadcasting in old models such as CAP2702I, but when I change it to [WPA2][Auth(PSK)] it shows up in AP2802I.

Give it a try.

blbribeiro · ‎06-05-2018

For me I have problem at list if I try to create a new SSID open, not show as well.

echo14 · ‎06-08-2018

Hi,

I have the same issue but i noticed the the AP has low power.

Have you tried to downgrade to 8.5?

Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.7.102.0
OUI File Last Update Time........................ N/A

System Name...................................... ES-TRISBIRHQ-AP
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2370
IP Address....................................... 10.209.80.24
Last Reset....................................... 0: unknown

System Up Time................................... 0 days 0 hrs 45 mins 28 secs
System Timezone Location......................... (GMT +3:00) Baghdad
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... TR - Turkey

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2

--More-- or (q)uit
Number of Active Clients......................... 0

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ 4C:77:6D:FF:EA:00
Maximum number of APs supported.................. 100
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2

(Cisco Controller) >show advanced 802.11a summary

Member RRM Information
AP Name MAC Address Slot Admin Oper Channel TxPower
-------------------------------- ----------------- ---- -------- ----------- ------------------ -------------
ES-TRISBIRHQ-AP01 70:69:5a:e2:b4:60 1 ENABLED DOWN 36* *4/6 ( 8 dBm)
ES-TRISBIRHQ-AP02 4c:77:6d:b7:4d:40 1 ENABLED DOWN 36* *4/6 ( 8 dBm)

blbribeiro · ‎06-08-2018

Hello,

Thank you for answered back. So, I didn't try yet. Did you? If you have sucess let me know.

echo14 · ‎06-10-2018

Hi Blbribeiro,

We have tried downgrading to 8.5 but it did not fix the issue.

My issue could be different from yours as our AP's power sources are using 802.3af which is insuffecient and it's a external adapter. Unlike those AP's connected to POE switches.

Can you check your settings also if you have enough power to broadcast SSID's? I attached sample..Ours have lower power which maybe the cause of SSID's not being advertised.

blbribeiro · ‎06-11-2018

Hello,

Sorry for my late. But I have checked that now and for me shows like Power status: Power injector / Full power.

So, this is not the problem. Can be other one..

Thank you!