AP 3800i showing on WLC5520 "PoE/Medium Power (15.4 W)" connected with switch Catalyst 9300

Raphael10 · ‎05-14-2018

AP 3800i showing on WLC5520 "PoE/Medium Power (15.4 W)" connected with switch Catalyst 9300. I have 36 APs connected on WLC 5520 but only 6 APs show the protocols Down "PoE/Medium Power (15.4 W)"..

Leo Laohoo · ‎05-14-2018

What is the firmware running on the 5520?
Post the complete output to the command "sh power inline".

Raphael10 · ‎05-15-2018

Hi,

The firmware is 8.3.141.0.

Raphael10 · ‎05-15-2018

The Firmware is 8.3.141.0

Follow the output command:
BRCSF-HQTI-AC19-01#show power inline

Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
1 1590.0 227.0 1363.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Tw1/0/1 auto on 15.4 Ieee PD 4 60.0
Tw1/0/2 auto on 15.4 Ieee PD 4 60.0
Tw1/0/3 auto on 15.4 Ieee PD 4 60.0
Tw1/0/4 auto on 30.0 Ieee PD 4 60.0
Tw1/0/5 auto on 15.4 Ieee PD 4 60.0
Tw1/0/6 auto on 15.4 Ieee PD 4 60.0
Tw1/0/7 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw1/0/8 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw1/0/9 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw1/0/10 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw1/0/11 auto off 0.0 n/a n/a 60.0
Tw1/0/12 auto off 0.0 n/a n/a 60.0
Tw1/0/13 auto off 0.0 n/a n/a 60.0
Tw1/0/14 auto off 0.0 n/a n/a 60.0
Tw1/0/15 auto off 0.0 n/a n/a 60.0
Tw1/0/16 auto off 0.0 n/a n/a 60.0
Tw1/0/17 auto off 0.0 n/a n/a 60.0
Tw1/0/18 auto off 0.0 n/a n/a 60.0
Tw1/0/19 auto off 0.0 n/a n/a 60.0
Tw1/0/20 auto off 0.0 n/a n/a 60.0
Tw1/0/21 auto off 0.0 n/a n/a 60.0
Tw1/0/22 auto off 0.0 n/a n/a 60.0
Tw1/0/23 auto off 0.0 n/a n/a 60.0
Tw1/0/24 auto off 0.0 n/a n/a 60.0
Tw1/0/25 auto off 0.0 n/a n/a 60.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Tw1/0/26 auto off 0.0 n/a n/a 60.0
Tw1/0/27 auto off 0.0 n/a n/a 60.0
Tw1/0/28 auto off 0.0 n/a n/a 60.0
Tw1/0/29 auto off 0.0 n/a n/a 60.0
Tw1/0/30 auto off 0.0 n/a n/a 60.0
Tw1/0/31 auto off 0.0 n/a n/a 60.0
Tw1/0/32 auto off 0.0 n/a n/a 60.0
Tw1/0/33 auto off 0.0 n/a n/a 60.0
Tw1/0/34 auto off 0.0 n/a n/a 60.0
Tw1/0/35 auto off 0.0 n/a n/a 60.0
Tw1/0/36 auto off 0.0 n/a n/a 60.0
Te1/0/37 auto off 0.0 n/a n/a 60.0
Te1/0/38 auto off 0.0 n/a n/a 60.0
Te1/0/39 auto off 0.0 n/a n/a 60.0
Te1/0/40 auto off 0.0 n/a n/a 60.0
Te1/0/41 auto off 0.0 n/a n/a 60.0
Te1/0/42 auto off 0.0 n/a n/a 60.0
Te1/0/43 auto off 0.0 n/a n/a 60.0
Te1/0/44 auto off 0.0 n/a n/a 60.0
Te1/0/45 auto off 0.0 n/a n/a 60.0
Te1/0/46 auto off 0.0 n/a n/a 60.0
Te1/0/47 auto off 0.0 n/a n/a 60.0
Te1/0/48 auto off 0.0 n/a n/a 60.0

Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
2 490.0 210.8 279.2
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Tw2/0/1 auto on 15.4 Ieee PD 4 60.0
Tw2/0/2 auto on 30.0 Ieee PD 4 60.0
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Tw2/0/3 auto on 15.4 Ieee PD 4 60.0
Tw2/0/4 auto off 0.0 n/a n/a 60.0
Tw2/0/5 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw2/0/6 auto on 30.0 Ieee PD 4 60.0
Tw2/0/7 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw2/0/8 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw2/0/9 auto on 30.0 AIR-AP3802I-Z-K9 4 60.0
Tw2/0/10 auto off 0.0 n/a n/a 60.0
Tw2/0/11 auto off 0.0 n/a n/a 60.0
Tw2/0/12 auto off 0.0 n/a n/a 60.0
Tw2/0/13 auto off 0.0 n/a n/a 60.0
Tw2/0/14 auto off 0.0 n/a n/a 60.0
Tw2/0/15 auto off 0.0 n/a n/a 60.0
Tw2/0/16 auto off 0.0 n/a n/a 60.0
Tw2/0/17 auto off 0.0 n/a n/a 60.0
Tw2/0/18 auto off 0.0 n/a n/a 60.0
Tw2/0/19 auto off 0.0 n/a n/a 60.0
Tw2/0/20 auto off 0.0 n/a n/a 60.0
Tw2/0/21 auto off 0.0 n/a n/a 60.0
Tw2/0/22 auto off 0.0 n/a n/a 60.0
Tw2/0/23 auto off 0.0 n/a n/a 60.0
Tw2/0/24 auto off 0.0 n/a n/a 60.0
Tw2/0/25 auto off 0.0 n/a n/a 60.0
Tw2/0/26 auto off 0.0 n/a n/a 60.0
Tw2/0/27 auto off 0.0 n/a n/a 60.0
Tw2/0/28 auto off 0.0 n/a n/a 60.0
Tw2/0/29 auto off 0.0 n/a n/a 60.0
Tw2/0/30 auto off 0.0 n/a n/a 60.0
Tw2/0/31 auto off 0.0 n/a n/a 60.0
Tw2/0/32 auto off 0.0 n/a n/a 60.0
Tw2/0/33 auto off 0.0 n/a n/a 60.0
Tw2/0/34 auto off 0.0 n/a n/a 60.0
Tw2/0/35 auto off 0.0 n/a n/a 60.0
--More--

Leo Laohoo · ‎05-15-2018

`tis a bug with the firmware. I can see the AP is negotiating properly at 30.0w. I have similar issue with 1562 and TAC confirms it's a "cosmetic" bug which they are not prioritizing to fix because it's not critical to the operation(s) of the AP.

Raphael10 · ‎05-16-2018

Hi Leo,

For me is critical case because the APs showing the Status Down (2.4GHz and 5GHz) not working with POE Medium power (15.4w).

I have a open case on Cisco TAC support about this issues.

Thank you for your help!

Raphael10 · ‎05-22-2018

Yes. We solved the problem. I enabled the CDP command on All AP´s connected directly on switch and I forced the command duplex full in the ports. After these commands the APs are working fine.