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osman.elhanafy
Beginner

Ap AIR-SAP1602E couldn't join the controller

Dears,
i have an AP 1600 series, it couldn't join the controller and i got that error

AP18e7.28f7.63d3#
Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)
*Nov 6 13:34:37.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.100.90:5246
*Nov 6 13:34:38.003: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to interface is getting down
*Nov 6 13:34:38.003: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to interface is getting down
*Nov 6 13:34:38.063: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Nov 6 13:34:38.063: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

*Nov 6 13:34:38.075: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to hostname change
*Nov 6 13:34:38.075: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to hostname change
*Nov 6 13:34:38.099: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Nov 6 13:34:38.099: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Nov 6 13:34:39.103: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Nov 6 13:34:39.147: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Nov 6 13:34:39.155: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Nov 6 13:34:40.139: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Nov 6 13:34:40.147: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Nov 6 13:34:40.175: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Nov 6 13:34:40.183: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Nov 6 13:34:40.191: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Nov 6 13:34:41.175: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Nov 6 13:34:41.183: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Nov 6 13:34:41.227: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Nov 6 13:34:42.227: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up

*Nov 6 13:35:06.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.100.90 peer_port: 5246
*Nov 6 13:35:06.363: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.100.90 peer_port: 5246
*Nov 6 13:35:06.363: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.100.90
*Nov 6 13:35:11.363: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.100.90
Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)
*Nov 6 13:36:05.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.100.90:5246
*Nov 6 13:36:06.003: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to interface is getting down
*Nov 6 13:36:06.003: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to interface is getting down
*Nov 6 13:36:06.063: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Nov 6 13:36:06.063: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

*Nov 6 13:36:06.075: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to hostname change
*Nov 6 13:36:06.075: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to hostname change
*Nov 6 13:36:06.099: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Nov 6 13:36:06.099: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Nov 6 13:36:06.099: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to interface reset
*Nov 6 13:36:06.103: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Nov 6 13:36:06.111: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to interface reset
*Nov 6 13:36:06.151: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Nov 6 13:36:07.103: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Nov 6 13:36:07.147: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Nov 6 13:36:07.155: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Nov 6 13:36:08.139: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Nov 6 13:36:08.147: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Nov 6 13:36:08.175: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Nov 6 13:36:08.183: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Nov 6 13:36:08.191: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Nov 6 13:36:09.175: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Nov 6 13:36:09.183: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Nov 6 13:36:09.227: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Nov 6 13:36:10.227: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
AP18e7.28f7.63d3#

 

any one faced this problem before?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
osman.elhanafy
Beginner

The problem was on license.
i deactivated and activated it again then it worked.

View solution in original post

7 REPLIES 7
Scott Fella
Hall of Fame Guru

You don’t have much info. Are you on the supported wlc version?

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Make sure you set the time one the WLC, the AP gets an ip and is on the same subnet as the wlc management. Try that first.
-Scott
*** Please rate helpful posts ***
Sandeep Choudhary
VIP Mentor

As Scott mentioned....we need more info to find out the root cause.

 

paste the output of these commands:

 

sh version from cisco AP

sh sysinfo from WLC

 

Regards

Dont forget toi rate helpful posts

Dears,
kindly find below the required output
AP18e7.28f7.63d3#show version
Cisco IOS Software, C1600 Software (AP1G2-K9W8-M), Version 15.3(3)JF8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Fri 20-Jul-18 20:27 by prod_rel_team

ROM: Bootstrap program is C1600 boot loader
BOOTLDR: C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)

AP18e7.28f7.63d3 uptime is 5 minutes
System returned to ROM by power-on
System image file is "flash:ap1g2-k9w8-mx.153-3.JF8/ap1g2-k9w8-xx.153-3.JF8"
Last reload reason:

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP1602E-E-K9 (PowerPC) processor (revision B0) with 187386K/74672K bytes of memory.
Processor board ID FGL1816W2AD
PowerPC CPU at 533Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.5.135.0
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 18:E7:28:F7:63:D3
Part Number : 73-14508-04
PCB Serial Number : FOC18113N1R
Top Assembly Part Number : 800-38553-01
Top Assembly Serial Number : FGL1816W2AD
Top Revision Number : A0
Product/Model Number : AIR-SAP1602E-E-K9

 

Configuration register is 0xF

AP18e7.28f7.63d3#

 

 

 

sysinfo syslog system
(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.3.143.0
RTOS Version..................................... 8.3.143.0
Bootloader Version............................... 8.3.15.96
Emergency Image Version.......................... 8.3.143.0

OUI File Update Time............................. Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... Cisco_be:20:03
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1631
IP Address....................................... 192.168.100.90
IPv6 Address..................................... ::
System Up Time................................... 0 days 0 hrs 35 mins 29 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit

Configured Country............................... EG - Egypt

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ 00:0C:29:BE:20:03
Maximum number of APs supported.................. 3000
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1
Licensing Type................................... RTU
vWLC config...................................... Large

(Cisco Controller) >

Leo L
VIP Community Legend

How many AP licenses are enabled on the vWLC?
I think the Regulatory Domain of the AP is incorrect.

issue si the cmptbiity between AP(Europe) and WLC(Egypt) regulatory domain .

 

So to make it work, either you need to use any Europain country code on WLC (Which is not recommanded ) or swap/change the AP with correct regulatory domain (Probably 1602E-I-K9 or 1602E-C-K9 )

 

Regards

Dont forget to arte helpful posts

osman.elhanafy
Beginner

The problem was on license.
i deactivated and activated it again then it worked.

Thanks, i solved too with this change

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