AP not registering

[sqambera]

Hello,

I have WLC 5520 to which already number of 2802i APs are registered. However, when I am trying to register a new AP it fails. I have noticed that it registers initially but then attempts to download software from the controller. Once the software is downloaded it doesn't register again. Same is indicated in the attached logs.

Can anyone please help?

Thanks,

Qamber

[Rasika Nayanajith]

pls attach (.txt format) that AP console output while you are trying to register it.

HTH

Rasika

[Leo Laohoo]

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@sqambera wrote:

I have noticed that it registers initially but then attempts to download software from the controller. Once the software is downloaded it doesn't register again. 

---

Post the complete output to the following commands: 

1.  WLC:  sh sysinfo; and

2.  AP:  sh version

I am suspecting the AP has the wrong Regulatory Domain.

[Rich R]

I think you are probably hitting one of the bugs in 8.3.140.0 which is why that code has been withdrawn.  You should upgrade to 8.3.141.0 asap otherwise you risk losing any of those APs each time they are rebooted.

https://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn83mr4.html#whats_new_release_83mr4b

Table 2. Resolved Caveats in Release 8.3.141.0

Caveat ID Number	Description
CSCvi11287	Cisco 2800 AP consistently reboots around 1 second after joining to the WLC
CSCvi14641	Cisco 2802, 3802 APs cannot connect with 100Mbps LAN speed

Regards

Rich

[sqambera]

Thanks for your reply. Here are the outputs:

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.3.140.0
RTOS Version..................................... 8.3.140.0
Bootloader Version............................... 8.1.102.0
Emergency Image Version.......................... 8.1.102.0

OUI File Update Time............................. Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... PHQ-WLC01
System Location.................................. Edmonton Downtown HQ
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2170
Redundancy Mode.................................. SSO
IP Address....................................... 10.0.82.10
IPv6 Address..................................... ::
System Up Time................................... 68 days 23 hrs 50 mins 35 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5

--More-- or (q)uit
System Stats Normal Interval..................... 180

Configured Country............................... CA - Canada
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +21 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 4
Number of Active Clients......................... 22

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ 00:35:1A:10:7E:41
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 1500
System Nas-Id.................................... Cisco_10:7e:42
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

show ver:

AP Running Image     : 8.3.140.0

Primary Boot Image   : 8.3.140.0

Backup Boot Image    : 8.2.141.0

2 Gigabit Ethernet interfaces

2 802.11 Radios

Radio Driver version : 9.0.5.5-W8964

Radio FW version : 9.1.8.1

NSS FW version :

Base ethernet MAC Address            : A0:E0:AF:2D:2C:A4

Part Number                          : 73-100821-03

PCA Assembly Number                  : 000-00000-00

PCA Revision Number                  :

PCB Serial Number                    : FDO2111174F

Top Assembly Part Number             : 068-100534-01

Top Assembly Serial Number           : FGL2115A15D

Top Revision Number                  : A0

Product/Model Number                 : AIR-AP2802I-A-K9

[sqambera]

Thank you everyone for the help. I figured out the problem. The Ethernet wire was not good 🙂