AP's not appearing in Prime

[Jamie Hancock]

Hi,

Recently, when we install new AP's they show up on our controllers but not on our Cisco Prim NCS 1.1 server??

Could someone help me diagnose this problem please?

Jamie.

[Leo Laohoo]

In some cases, it would take about 30 minutes before the APs show up.

[Jamie Hancock]

Thanks for the reply.

Its been weeks! So I dont think that is the issue.

J.

[Scott Fella]

Your WLC version is v7.2.x or lower right?

Sent from Cisco Technical Support iPhone App

[Jamie Hancock]

I have several different models.

4402 - 7.0.240

4404 - 7.0.240

5505 - 7.4.110

Jamie

[Scott Fella]

Your 5508 isn't supported in NCS 1.1.  So your AP's on the 4400's should be seen, but not the 5508.  See the matrix.

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp99431

Thanks,

Scott

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[Jamie Hancock]

Hi,

Typical Cisco!!!!!

So does this mean I have to upgrade NCS??

J.

[satya mothukuri]

Hi Jamie,

We had similer problem, we have rebooted the NCS. after that we are able to see  AP's in NCS

even recently we have problem with addind Autonomus AP's. Same solution....dont know Y

Regards,

Satya.M

[Jamie Hancock]

Hi,

I have tried that but it hasn't worked.

J.