Solved: Re: AP1852E rebooting loop

Tehnic2 Vetro · ‎08-20-2023

I have an Cisco AP1852E that is entering in rebooting loop and the message is: "SMP: failed to stop secondary CPUs"

Mark Elsen · ‎08-22-2023

- Try factory reset of the AP , if the same log type is seen afterwards , then the AP might have a hardware problem and needs replacement (RMA) ,

M.

-- Let everything happen to you
   Beauty and terror
      Just keep going
     No feeling is final
Reiner Maria Rilke (1899)

View solution in original post

Mark Elsen · ‎08-20-2023

- These bug reports could be related : https://bst.cloudapps.cisco.com/bugsearch?pf=prdNm&kw=failed%20to%20stop%20secondary%20CPUs&bt=custV&sb=anfr

M.

-- Let everything happen to you
   Beauty and terror
      Just keep going
     No feeling is final
Reiner Maria Rilke (1899)

Rich R · ‎08-21-2023

Save the entire AP console log from power on to a text file and then attach it here so we can see all the logs?

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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
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- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
Field Notice: FN74383 APs Running 17.12.4/5/6/6a May Run Out of Flash Space Preventing Upgrades
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Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390

Tehnic2 Vetro · ‎08-22-2023

I attach the log file for Cisco AIR-AP1852E-E-K9.

Mark Elsen · ‎08-22-2023

- Try factory reset of the AP , if the same log type is seen afterwards , then the AP might have a hardware problem and needs replacement (RMA) ,

M.

-- Let everything happen to you
   Beauty and terror
      Just keep going
     No feeling is final
Reiner Maria Rilke (1899)