01-12-2015 05:25 AM - edited 07-05-2021 02:15 AM
Dears,
All our devices connecting to corporate SSID and Guest SSID
when connecting to Guest SSID all devices connect and been redirected to ISE Guert portal
BUT APPLE devices just stays on loading page to Ise server page for guest portal and nothing happens
i used
config network captive bypass command and reboot it doesnt help
01-12-2015 05:25 AM
IT is urgent please
01-12-2015 12:57 PM
Hello Kamran-
What version of code are you running on your WLC?
Thank you for rating helpful posts!
01-12-2015 10:22 PM
It is 7.4.121.0 version
01-12-2015 10:33 PM
Hmm, a couple of more questions:
1. What version of iOS are the affected devices running? And is there a difference between different versions
2. Can you confirm weather the guest page automatically launches on the affected devices or the users have to manually open a browser and then try to navigate to some random page before the redirection starts taking place
3. Can you confirm the exact command that you have entered in CLI? It should be:
config network web-auth captive-bypass enable
01-12-2015 10:40 PM
1. ios 8.x version Apple 6
2.On all android devices browser launches automatically, on Iphone after
we used
config network web-auth captive-bypass enable
command user should manually open browser
3. yes i confirm we used this command and reboot the WLC
01-12-2015 10:54 PM
Just to confirm, after you entered the command in CLI, what happens to iOS devices? Does the browser automatically open up or does it require user intervention? I am sorry for asking again but it is not clear since you said "user should..."
01-12-2015 10:58 PM
My bad,
After command entered apple browserd doenst opens automatically itself
User opens browser manually, so it require user intervention after this command
01-12-2015 11:12 PM
I don't have an iOS device to test with and not a wireless guy but I just skimmed through the release notes of the WLCs and it appears that you need version 8.x of the WLC to support iOS 8 devices:
http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn80mr1.html
Someone can correct me if I am wrong here but that is what I am able to find...
01-13-2015 02:23 AM
7.4.121.0 is stable image version, i dont know if 8.x versions of WLC are enough stable, my problem is not in supporting ios devices, it is in redirection problem, at this moment WLC supporting IOS 8 devices, all of them can connect to SSID and obtain ip address, connect to websites and etc., the problem is in redirection to web portal for IOS devices
01-13-2015 06:11 AM
You need to do a bit more testing. What I would do is create a new WLAN for testing using the internal auth portal and define the WLAN the same as your guest with the exception of radius, aaa override and radius nac. Have user use that and your self use that on your phone and see if you have to login every so often. Right now, every hour the users device goes to sleep (iOS especially), they would need to login again. Maybe your aaa is overwriting the timer or something else, that's why testing with a different wlan will help you understand if it's a radius, WLC, or maybe device issues. You only have one WLC so roaming shouldn't break this
-Scott
01-14-2015 12:05 AM
So problem resolved..
it is IOS 8 version problem, apple released thar ios 8 doesnt support .local
i used to change dhcp pool configuration and added domain-name xxx.local
also bypass command on wlc enabled to
After that apple devices can work
04-21-2016 03:49 AM
Could u please elaborate on how u resolved the problem..i face the same issue where my apple devices cannot auto launch the guest portal that is hosted on ise.
I dont understand what u mean by .local was not accepted. We have ios 9 and above and osx 10.11
Any help is highly appreciated
05-25-2016 10:26 PM
Hi swathys011,
Did you resolve this issue? We are encountering the same issue.
Thanks,
Mady
05-29-2016 05:56 PM
Hi Mady,
No, we were not able to resolve the issue. Contacted Cisco TAC and the case is ongoing for over a month. So far they have been telling that this most likely an issue at the client side or could be an issue with apple-cisco compatibility. Yet to get a conclusion.
Regards,
Swathy S
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