Apple IOS Devices cannot connect to autonomous Cisco AP

[hhakimi]

I think it is now comman Apple devicess disconnecting or need re atutication with WLC. If you have any new update. please let us know, thanks. 

[Rasika Nayanajith]

What AP model is it & what software version you running ?

Pls share your AP configs to see how you configure it.

HTH

Rasika

[hhakimi]

Hi, we have total 50 APs control by controller 2504 with software version of 8.3.102.0  and using 3 type of AP AIR-CAP3602I-E-K9 / 802.11bg:-E 802.11a:-E, AIR-CAP2702I-E-K9 / 802.11bg:-E 802.11a:-E and AIR-CAP1702I-E-K9 / 802.11bg:-E 802.11a:-E. if you want the config file of WLC please send me your personal email. Thanks. 

Regards 

Hakimi

[Rasika Nayanajith]

"Hi, we have total 50 APs control by controller 2504 with software version of 8.3.102.0"

I would upgrade WLC software version to 8.5.140.0 first. Then will troubleshoot if problem persist. Current code you are running is not recommended version & could have software defects/bugs

Here is the release notes of 8.5.140.0

https://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn85mr4.html

HTH

Rasika

*** Pls rate all useful responses ***

[hhakimi]

Hi Rasika, one I upgraded to 8.5 we had same problem even more than I downgraded back to 8.3.

[hhakimi]

Hi Rasika, one I upgraded to 8.5 we had same problem even more than I downgraded back to 8.3.

[hhakimi]

Hi, every one in Cisco any update please, I think there is no any slotion and it is puting us on troble now.

[Daniel Ordóñez Flores]

Hi @hhakimi

as Rasika asked you please share your config, remember we’re a community no Cisco’s workers if you share your file more people will be able to check it and give u some advices, otherwise, you’re limiting help.

[hhakimi]

Dear Daniel and Rasika,

Attached is config file, I removed some IP address, MAC address and encryption keys for security perposess. Waiting for your kind reply, thanks.

[Daniel Ordóñez Flores]

Hi @hhakimi

Do you have issues only with APs on autonomus mode? Or the APs joined to WLC as the same issue?
Please if we´re talking about WLC share the output of the command " show run-confg no-ap" If were talking about autonomus AP share the complete output of "show running config"

[hhakimi]

Hi, Daniel, All AP all joined with WLC no autonomous AP. attached is config file. Thanks for support.

[Daniel Ordóñez Flores]

Hi @hhakimi

Please disable "CCX - AironetIe Support.......................... Enabled"

Check and please let us know.

[hhakimi]

Thanks Daniel, to diable CCX first WLAN need to be disable. so I can not disable it now. I will do it in coming days and will contact you again, Thanks again for all support.

(Cisco Controller) >config wlan ccx aironetIeSupport disable 2

Request failed - WLAN in the enabled state.

[sudhir.gupta1]

HI Hakimi,

what encryption you are using to authenticate the Apple Devices. (PSK etc)

Rgds/Sudhir

[hhakimi]

Hi,

It is layer 3 security Web policy authentication with Active directory. thanks.