APPLE TV GEN3 NEW Software 7.0 drops AIRPLAY

[jguremka1]

We started having a lots of problems with APPLE TV after upgrading to the newest software to 7.0. The AirPlay drops frequently on all updated APPLE TV's. The ones they were not updated are ok. 

We use Cisco 3750, and WLC5508 controller. With old software we did not have any problems. 

APPLE TVs are wired to 3750, WIFI is distributed by WLC5508. Reverting software is not possible. Is there anything I can do from networking side?

Thank You, 

[Wil Cha]

Update.

It appears there is an issue with IOS 7.0 and 7.0.1 whereby it doesn't matter if the ATV's are wired or wirelessly connected, the airplay does not seem to consistently advertise. Our site had ATV's which were on older versions (5.3, 6.1) and these ATV's did not have this issue. 

[Scott Fella]

Is there any Apple bug ID for this?

[Wil Cha]

I'm not sure to be honest. We are raising it with our Australian Apple Rep but if I find out I will post it.

[jguremka1]

what I can confirm now is that replaced APP TV with older OS 6.0.x and 6.1 works fine for last 24 hours and air play is visible in all subnets (either wifi or Ethernet) so it must be something with crappy Apple IOS ..... I still have 42 for replacement. 

[jguremka1]

As for update: all new AP have no problems with dis appearing from the network while they are connected wireless. They dis appear after a while when are connected by wire. 

The biggest issue is dropping the connection while using AirPlay. It constantly drops connection. 

Any advice highly appreciated. 

[jguremka1]

I also noticed some APP TVs connected through wifi has a problem with DHCP IP renew - I don't know if this is related problem with disappearing or something separate. 

[jguremka1]

According to the document, affected units will have a serial number ending in DRHN, and the third and fourth characters of the serial number must contain one of these pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9. 

its "unofficial" - already replaced 2 out of 45 and testing - so far they stayed visible in the bonjur browser and see them so .... but really I would like to  troubleshoot and see the errors or any logs, WLC5508 is not a good place to see logs. And they are on the 6.X OS so that means something. I have the feelings like they are messed up the OS - 7.X ...... will be testing more and will share findings soon. thanks. 

[aburrows]

I am seeing a similar problem with an IOS 5760 controller.  For some reason the APTV are not being seen in the MDNS cache now.  Was working for a while, now its stopped.  I am building in a lab to try to see whats going on. Only started less than 2 weeks ago.  First it was a few APTVs, now all of them can not be found.  I am thinking that that they when they did the update to 7.01 it happened because nothing else changed on the controller or network.  I am going to be using an APTV on 7.01 and an older one on the older version of 5.3.  I have a TAC case logged, but nothing back so far.

[jguremka1]

Wil - I agree with you - we have 60 APP TV and same situation here, please check your SN on the APP TV since there was "unofficial recall by APPLE.

WIFI is affected - they called that network interference problem. I am curious if wired network is affected as well. 

-A

[Wil Cha]

What I would suggest as a temporary solution is the set the sleep settings to 'never' 

We did this yesterday and all 16 ATV's onsite now broadcast over Airplay and has been for the last 24 hours.

See if it works for you and perhaps it may be a temporary solution until Apple releases a new version.

[Scott Fella]

v7.5 is no good and already deferred. I would use v7.4.121.0 or v7.6.130.0 and make sure you also upgrade the FUS to 1.9.0.0. I have clients in both code with really no issue. There are some drops but nothing that we can do.  I wouldn't run v8.0.x as of yet, because I have issues with Apple TV's dropping a lot.

Scott