Aps AIR-CAP702I-E-K9 are not registering in 5760 wlc

[syed baseeruddin]

Hi 

in our project they are 77 APs of model AIR-CAP702I-E-K9 in not registering in 5760

the output is as shown below

Controller#
Apr 21 02:26:07.174: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:26:32.679: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:26:53.686: *spamApTask1: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864
Apr 21 02:27:13.689: *spamApTask1: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:27:40.197: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:28:00.201: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:28:25.705: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:28:46.713: *spamApTask1: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864
Apr 21 02:29:06.716: *spamApTask1: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:29:33.224: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:29:53.228: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Controller#
Controller#
Apr 21 02:30:18.732: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Controller#
.Apr 21 02:30:39.509: *spamApTask1: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864
Apr 21 02:30:59.512: *spamApTask1: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]
Apr 21 02:31:26.020: *spamApTask0: 1 wcm: %CAPWAP-3-DISC_UNSUPPORTED_AP: Rejecting discovery request from unsupported AP 204c.9ebf.e864 [...It occurred 2 times/sec!.]

and show version of controller

Controller#show version
Cisco IOS Software, IOS-XE Software, 5700 Series Wireless LAN Controller Software (CT5760-IPSERVICESK9-M), Version 03.02.03.SE RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Mon 23-Sep-13 20:42 by prod_rel_team

Cisco IOS-XE software, Copyright (c) 2005-2013 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: IOS-XE ROMMON
BOOTLDR: CT5760 Boot Loader (CT5760-HBOOT-M) Version 1.0, RELEASE SOFTWARE (P)

Controller uptime is 1 day, 23 hours, 58 minutes
Uptime for this control processor is 2 days, 0 minutes
System returned to ROM by reload at 03:08:33 UTC Tue Apr 19 2016
System restarted at 03:11:58 UTC Tue Apr 19 2016
System image file is "flash:packages.conf"
Last reload reason: Reload command

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Level: Ipservices
License Type: Permanent
Next reload license Level: Ipservices

cisco AIR-CT5760 (i686) processor with 10485760K bytes of physical memory.
Processor board ID FOC1915V0B3
4 Virtual Ethernet interfaces
6 Ten Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
10485760K bytes of physical memory.
255000K bytes of Crash Files at crashinfo:.
3612840K bytes of Flash at flash:.
0K bytes of Dummy USB Flash at usbflash0:.
0K bytes of at webui:.

Base Ethernet MAC Address : bc:c4:93:38:28:80
Motherboard Assembly Number : 73-14448-09
Motherboard Serial Number : FOC191433QW
Model Revision Number : K0
Model Number : AIR-CT5760
System Serial Number : FOC1915V0B3

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
1 6 AIR-CT5760 03.02.03.SE ct5760-ipservicesk9 INSTALL

Configuration register is 0x201 (will be 0x102 at next reload)

while other models APs 1602 is registering in wlc

Controller#sh ap summary
Number of APs: 1

Global AP User Name: Not configured
Global AP Dot1x User Name: Not configured

AP Name AP Model Ethernet MAC Radio MAC State
----------------------------------------------------------------------------------------
APb0aa.77ff.905d 1602E b0aa.77ff.905d bcc4.9330.2f50 Registered

[Sandeep Choudhary · Accepted solution]

Hi Syed,

Cisco 1602 required min SW version:3.2.0SE

Cisco CAP702I AP need minimum software version on 5760 is 3.6.0E.

Please check and update your 5760 WLC with latest SW version.

Here is the compatibility matrix:

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Regards

Don't forget to rate helpful posts

[syed baseeruddin]

Thanks Sandeep,

Regarding Licences

1	AIR-CT5760-100-K9	Cisco 5700 Series Wireless Controller for up to 100 APs	1
2	AIR-CAP702I-E-K9	802.11n CAP702   2x2:2SS; Int Ant; E Reg Domain	77
3	AIR-CAP1602E-E-K9	802.11a/g/n Ctrlr-based AP  Ext Ant  E Reg Domain	32
	L-LIC-CTIOS-1A	AP adder license for IOS based Wireless LAN Controllers	9

there are 100 licences for 100APS by default

if we add 9 licences in the controller

after that we cannot change the mgmt ip add of controller

kindly advice

[Sandeep Choudhary · Accepted solution]

Hi,

please check the method to install adder license on 5860 WLC:

https://supportforums.cisco.com/discussion/12314506/add-ap-license-air-ct5760-wlc

Regards

Dont forget to rate helpful post 

[syed baseeruddin]

Thanks Sandeep

[Fazal E Rasool Khan]

Hello Sandeep, 

With reference to the previous discussion on the thread, we have upgraded the IOS to upgraded version as below

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 6 AIR-CT5760 03.06.04.E ct5760-ipservicesk9 INSTALL

But yet the problem is not solved and we are getting the below log message for 702i AP

May 5 02:08:19.947: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Timer Msg
May 5 02:08:19.947: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 19, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x2, frag 1
May 5 02:08:19.947: %IOSXE-7-PLATFORM: 1 process wcm: 0000.0000.0000 DTLS connection 0xfc5c88f4 closed by controller on local port 5246 to peer 192.168.30.69:65212
May 5 02:08:19.947: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP DTLS connection closed msg
May 5 02:08:19.948: %IOSXE-7-PLATFORM: 1 process wcm: Received DTLS_ENGINE_ACTION_RESULT
May 5 02:08:25.091: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.091: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 64, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.101: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.102: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 99, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.102: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 453, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.102: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 548, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.102: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 195, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.102: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 35, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.102: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 29, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.347: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.347: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.347: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.347: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.500: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.501: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.501: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.501: %IOSXE-7-PLATFORM: 1 process wcm: 0000.0000.0000 DTLS connection 0xfc5c8a68 established on local port 5246 to peer 192.168.30.69:65212
May 5 02:08:25.501: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 18, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.501: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 81, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e45, lradPort 65212, dtls_flags 0x0, frag 1
May 5 02:08:25.501: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP DTLS session established msg
May 5 02:08:25.503: %IOSXE-7-PLATFORM: 1 process wcm: Received DTLS_ENGINE_ACTION_RESULT
May 5 02:08:25.518: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.69:65212
May 5 02:08:25.518: *%DTLS-6-RECORD_IGNORED: 1 wcm: Record ignored - expired sequence number.

Could you please advise what could be the issue.

Thanks

--------Edited--------

Earlier 1602 used to register with controller 5760 but now this access points also also giving the same message as 702I. I dont think there is issue with configuration as 1602 was working perfectly earlier and same configuration exist now also.

May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: CAPWAP Control Msg Received from 192.168.30.86:65212
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 packet received of length 188 from 192.168.30.86:65212
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Msg Type = 1 Capwap state = 0
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 1 msgEleType = 20
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 159
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 61 msgEleType = 38
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 94
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 40 msgEleType = 39
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 50
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 1 msgEleType = 41
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 45
May 5 04:00:46.836: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 1 msgEleType = 44
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 40
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 10 msgEleType = 37
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Vendor specific payload from AP 204c.9ebf.ebb0 validated
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 26
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 msgEleLength = 22 msgEleType = 37
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Vendor specific payload from AP 204c.9ebf.ebb0 validated
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Total msgEleLen = 0
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 1. 0 0
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 2. 232 3
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 3. 0 0
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 4. 242 3
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp: AC Descriptor message element len = 40
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 acName = Controller
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp:AC Name message element length = 54
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp: WTP Radio Information msg length = 63
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp: CAPWAP Control IPV4 Address len = 73
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp: CAPWAP Control IPV6 Address len = 73
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp: Mwar type payload len = 84
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 Discovery resp: Time sync payload len = 99
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: acEncapSendPacket via CAPWAP_CTRL_UDP_PORT,length 115, ipAddr 0xc0a81efa, mwarPort 5246,lradIp 0xc0a81e56, lradPort 65212, dtls_flags 0x0, frag 0
May 5 04:00:46.837: %IOSXE-7-PLATFORM: 1 process wcm: 204c.9ebf.ebb0 WTP already released

---------------------------------------------------------------------------------------------------------------------------------------------------

Controller#sh ap join stats summary
Number of APs : 2

Base MAC Ethernet MAC AP Name IP Address Status
---------------------------------------------------------------------------------
204c.9ebf.ebb0 0000.0000.0000 AP204c.9ebf.ebb0 192.168.30.87 Not Joined
b0aa.77ff.9080 0000.0000.0000 APb0aa.77ff.9080 192.168.30.85 Not Joined

--------------------------------------------------------------------------------------------------------------------------------------------

show verison

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 6 AIR-CT5760 03.06.04.E ct5760-ipservicesk9 INSTALL

Configuration register is 0x201 (will be 0x102 at next reload)