02-11-2015 11:47 AM - edited 07-05-2021 02:29 AM
I have a 7925G wireless phone. The phone is connected to the network and registered in CUCM.
When I receive or make a call, I can't listen and the people who receive the call can't listen me.
02-11-2015 12:17 PM
2 things is the wireless signal good to that 7925 ? Also is there Qos across the network, if you are using a large wireless network and have a Wireless LAN Controller involved, you would need Qos configured to the ports connecting to the WLC and across the switching network to the Access Points.
Are the calls external or internal, if both of the calls are having issues, definitely verify Qos and the wireless signal strength to the area you are using the phone in.
Thanks
02-11-2015 12:21 PM
Calls are internal and external.
Wireless signal is strong because the AP is in the same room and wireless network is small.
Others wireless phone are working ok.
02-11-2015 12:33 PM
Ok on the config of CUCM if you have all of the parameters the same as the other working 7925 phones then would not think there would be an issue with the config, do the 7925 models have a speakerphone ?? try using that to talk and listen, it could be something with the receiver of the phone, which you might just have a defective phone, I have a client that has a few 7921 models and 7925 models and has had to replace one or two of them so they can have hardware issues.
Hopefully that helps some
02-11-2015 12:52 PM
No, we are not using speakerphone.
One of the phone is brand new and the other was working until few days ago.
Thank you for you patience Nate.
02-11-2015 12:56 PM
Ok I just meant if the phone has speakerphone then try using that to see if you can hear through that as opposed to just using the receiver, if the issues persist even on speaker than there is definitely an issue with the phone regardless either way you might need to do an RMA and have the phone replaced
02-11-2015 02:40 PM
From personal experience, I manage 2000+ 7925 phones, if other phone are working the area then you likely have a phone issue.
One of our deployments we had a 10% failure rate of phones new out of the box. Similar issues one wat speech ..
02-12-2015 09:07 AM
I reset both phones to factory default and reconfigured.
Same issue in both, including the brand new.
02-12-2015 09:24 AM
This is different .. Prior you mentioned it was only a phone now all phones have the issue ..
Did you read the 7925 deployment guide ? If not give that a read make sure you're following the guidelines ..
02-12-2015 09:36 AM
Sorry, George.
I said I have the issue in a 7925G and other 7925 is working ok.
You're right, I didn't mention a 7921.
02-12-2015 09:22 AM
Also, I have same issue in a 7921.
Any idea?
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