The logs show that the AP's a

Integration Support · ‎01-29-2017

Hi

When trying to add AP to controller I'm reviewing the following log as the AP is not able to join the controller

Below is the results I get with the newer WAPS

*Mar 1 00:00:13.011: APAVC: Initial WLAN Buffers Given to System is 2500

*Mar 1 00:00:13.063: APAVC: WlanPAKs 42878 RadioPaks 42270

*Mar 1 00:00:13.063: Starting Ethernet promiscuous mode
*Mar 1 00:00:13.071: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f      ailed, trying backup...
*Mar 1 00:00:13.071: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf      ig failed...
*Mar 1 00:00:14.371: %LWAPP-4-CLIENTEVENTLOG: PnP waiting for capwap init
*Mar 1 00:00:15.079: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state       to up
*Mar 1 00:00:15.079: %LINK-6-UPDOWN: Interface GigabitEthernet1, changed state       to up
*Mar 1 00:00:15.119: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JC102, RELE      ASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Fri 06-May-16 05:33 by prod_rel_team
*Mar 1 00:00:15.119: %SNMP-5-COLDSTART: SNMP agent on host ap is undergoing a c      old start
*Mar 1 00:00:15.167: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f      ailed, trying backup...
*Mar 1 00:00:15.167: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf      ig failed...
*Mar 1 00:00:15.167: spamInitRadCfg: recovery image default mode 0
lwapp_crypto_init: MIC Present and Parsed Successfully

*Mar 1 00:00:15.335: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar 1 00:00:16.151: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan      ged state to up
*Mar 1 00:00:19.991: DPAA Initialization Complete
*Mar 1 00:00:19.991: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exite      d
*Mar 1 00:00:20.991: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth      ernet0, changed state to up
*Mar 1 00:00:22.991: %LINK-6-UPDOWN: Interface BVI1, changed state to down
*Mar 1 00:00:23.991: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan      ged state to down
*Mar 1 00:00:27.155: %LINK-6-UPDOWN: Interface BVI1, changed state to up
*Mar 1 00:00:28.155: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, chan      ged state to up
*Mar 1 00:00:28.227: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre      ss 192.168.97.46, mask 255.255.252.0, hostname AP0081.c4fa.ff60

bridge-group 1 source-learning
                ^
% Invalid input detected at '^' marker.
%Default route without gateway, if not a point-to-point interface, may impact pe      rformance
*Mar 1 00:00:34.071: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f      ailed, trying backup...
*Mar 1 00:00:34.071: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf      ig failed...
*Mar 1 00:00:34.075: %CAPWAP-3-EVENTLOG: No Config Present. PNP required
*Mar 1 00:00:34.075: Cert ISSUER (39): cn=Cisco Manufacturing CA SHA2,o=Cisco

%Error opening flash:/capwap-saved-config (No such file or directory)
%Error opening flash:/capwap-saved-config-bak (No such file or directory)
*Mar 1 00:00:42.455: %CDP_PD-4-POWER_OK: 15.4 W power - LOW_POWER_CLASSIC_NO_IN      JECTOR_CONFIGURED inline power source
*Mar 1 00:00:44.455: %LINK-5-CHANGED: Interface GigabitEthernet1, changed state       to administratively down
Not in Bound state.
*Mar 1 00:00:50.443: %CDP_PD-4-POWER_OK: 15.4 W power - INJECTOR_DETECTED_MULTI      PLE_MACS_ON_HUB inline power source
*Mar 1 00:00:52.675: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre      ss 192.168.97.46, mask 255.255.252.0, hostname AP0081.c4fa.ff60

Not in Bound state.
*Mar 1 00:01:07.351: %LWAPP-4-CLIENTEVENTLOG: Invoking capwap discovery
*Mar 1 00:01:10.423: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP addre      ss 192.168.97.46, mask 255.255.252.0, hostname AP0081.c4fa.ff60

*Mar 1 00:01:18.351: %CAPWAP-5-DHCP_OPTION_43: Controller address 192.168.99.10      1 obtained through DHCP
*Mar 1 00:01:30.351: AP has SHA2 MIC certificate - Using SHA2 MIC certificate f      or DTLS.

*Nov 2 21:20:18.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_i      p: 192.168.99.101 peer_port: 5246
*Nov 2 21:20:18.523: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully       peer_ip: 192.168.99.101 peer_port: 5246
*Nov 2 21:20:18.523: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.99.101
examining image...
extracting info (288 bytes)
Image info:
    Version Suffix: k9w8-.153-3.JA5
    Image Name: ap3g2-k9w8-mx.153-3.JA5
    Version Directory: ap3g2-k9w8-mx.153-3.JA5
    Ios Image Size: 11418112
    Total Image Size: 13517312
    Image Feature: WIRELESS LAN|LWAPP
    Image Family: AP3G2
    Wireless Switch Management Version: 8.0.121.0
Downloading this version is not permitted when AP is configured to -B domain Im      age download aborted
*Nov 2 21:20:23.523: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.99.101      perform archive download capwap:/ap3g2 tar file
*Nov 2 21:20:23.527: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Do      wnloading image from Controller.
ipv6 enable
^
% Invalid input detected at '^' marker.

ipv6 address autoconfig
^
% Invalid input detected at '^' marker.

ipv6 address dhcp
^
% Invalid input detected at '^' marker.

*Nov 2 21:21:11.531: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192      .168.99.101:5246
*Nov 2 21:21:11.531: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f      ailed, trying backup...
*Nov 2 21:21:11.531: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf      ig failed...
*Nov 2 21:21:11.531: spamInitRadCfg: recovery image default mode 0

*Nov 2 21:21:11.547: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config f      ailed, trying backup...
*Nov 2 21:21:11.547: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak conf      ig failed...
*Nov 2 21:21:21.547: AP has SHA2 MIC certificate - Using SHA2 MIC certificate f      or DTLS.

*Nov 2 21:21:21.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_i      p: 192.168.99.101 peer_port: 5246
*Nov 2 21:21:21.515: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully       peer_ip: 192.168.99.101 peer_port: 5246
*Nov 2 21:21:21.515: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.99.101

Unable to create temp dir "flash:/update"
Download image failed, notify controller!!! From:8.2.105.100 to 0.0.0.0, Failure      Code:7

Unable to create temp dir "flash:/update"
Download image failed, notify controller!!! From:8.2.105.100 to 0.0.0.0, Failure      Code:7

Unable to create temp dir "flash:/update"
Download image failed, notify controller!!! From:8.2.105.100 to 0.0.0.0, Failure      Code:7

*Nov 2 21:21:26.515: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.99.101      perform archive download capwap:/ap3g2 tar file
*Nov 2 21:21:26.519: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Do      wnloading image from Controller.
*Nov 2 21:21:26.519: capwap_image_proc: encounter flash problem, retry here
*Nov 2 21:21:26.519: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Do      wnloading image from Controller.
*Nov 2 21:21:26.523: capwap_image_proc: encounter flash problem, retry here
*Nov 2 21:21:26.523: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Do      wnloading image from Controller.
*Nov 2 21:21:26.523: capwap_image_proc: encounter flash problem, retry here
Download image failed, notify controller!!! From:8.2.105.100 to 0.0.0.0, FailureCode:16

archive download: takes 80 seconds

*Nov 2 21:21:42.999: capwap_image_proc: unable to download image
ipv6 enable
^
% Invalid input detected at '^' marker.

ipv6 address autoconfig
^
% Invalid input detected at '^' marker.

ipv6 address dhcp
^
% Invalid input detected at '^' marker.

*Nov 2 21:22:26.515: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.99.101:5246
*Nov 2 21:22:26.515: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config failed, trying backup...
*Nov 2 21:22:26.515: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak config failed...
*Nov 2 21:22:26.515: spamInitRadCfg: recovery image default mode 0

*Nov 2 21:22:26.527: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config failed, trying backup...
*Nov 2 21:22:26.527: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak config failed...
*Nov 2 21:22:36.527: AP has SHA2 MIC certificate - Using SHA2 MIC certificate for DTLS.

*Nov 2 21:22:37.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.99.101 peer_port: 5246
*Nov 2 21:22:37.515: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.99.101 peer_port: 5246
*Nov 2 21:22:37.515: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.99.101
examining image...
extracting info (288 bytes)
Image info:
    Version Suffix: k9w8-.153-3.JA5
    Image Name: ap3g2-k9w8-mx.153-3.JA5
    Version Directory: ap3g2-k9w8-mx.153-3.JA5
    Ios Image Size: 11418112
    Total Image Size: 13517312
    Image Feature: WIRELESS LAN|LWAPP
    Image Family: AP3G2
    Wireless Switch Management Version: 8.0.121.0
Downloading this version is not permitted when AP is configured to -B domain Image download aborted
*Nov 2 21:22:42.515: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.99.101perform archive download capwap:/ap3g2 tar file
*Nov 2 21:22:42.519: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.

Screenshots from the WLC are attached.

Any advise is appreciated!!

Leo Laohoo · ‎01-29-2017

*Nov 2 21:22:42.519

Controller's time and date is incorrect.

Kindly post the complete output to the following commands:

1. WLC: sh sysyinfo;

2. WLC: sh time; and

3. AP: sh version

Integration Support · ‎01-29-2017

This is because this is an old log (from november) and we paused the connection because of an internal reason :)

Here is the output from the WLC : (from the AP we couldn't do it now because it is in different country / time zone) , if it is important then we'll do it tomorrow

login as: admin

(Cisco Controller) >show sys?
sysinfo        syslog         system
(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.121.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console                                                                                                                                                              1.27
Build Type....................................... DATA + WPS

System Name...................................... Reno-WLC
System Location.................................. Reno Corp
System Contact................................... NV-IT
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 192.168.99.101
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 373 days 22 hrs 45 mins 37 sec                                                                                                                                                             s
System Timezone Location......................... (GMT -8:00) Pacific Time (US a                                                                                                                                                             nd Canada)
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... Multiple Countries:IL,AT,US

--More-- or (q)uit
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +41 C
External Temperature............................. +27 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 31

Burned-in MAC Address............................ 68:EF:BD:93:BE:C0
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500
System Nas-Id.................................... Reno-WLC
WLC MIC Certificate Types........................ SHA1

(Cisco Controller) >show time

Time............................................. Sun Jan 29 00:45:54 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT -8:00) Pacific Time (US and Canada)

NTP Servers
    NTP Polling Interval.........................     86400

     Index     NTP Key Index                  NTP Server                  NTP Msg Auth Status
    ------- ----------------------------------------------------------------------------------
       1              0                                  10.10.6.20       AUTH DISABLED

Leo Laohoo · ‎01-29-2017

Product Version.................................. 8.0.121.0

Hmmmm ...

Console into this AP and reboot the AP. Post the entire boot-up process.

I would also like to see the complete output to the AP command "dir".

Integration Support · ‎01-29-2017

I'll update you tomorrow

Thanks :)

Scott Fella · ‎01-29-2017

The logs show that the AP's a -B domain. This means that you need to be on v8.2 in order for those AP's to join.

-Scott

*** Please rate helpful posts ***

-Scott
*** Please rate helpful posts ***

Integration Support · ‎01-30-2017

But we cannot upgrade the WLC because we have other APs that will not be supported.

Any other solution?

Is it possible to change it from -B to -A ?

Integration Support · ‎01-30-2017

I just wanted to inform you guys that i resolved the issue

I downgraded the version of the AP from Version 15.3(3)JC102 to Version 15.3(3)JA5 . At first the downgrade didn't work because of some dump error [Unable to create temp dir "flash:/update"] So I formatted the flash and configured manually the IP/netmask/GW and then booted the AP after extracting the JA5 version .. now its joined and users can connect and surf the internet ..

But I have a question regarding the "ac" radio interface ... its in down state .. its not happening only to this AP .. we have another APs which also the "ac" radio interface in down state .. why ? is this because users are not joining in ac mode ?

Scott Fella · ‎01-31-2017

If you are looking at the clients connection under monitor, it depends on if the client is AC. Clients need to support AC to connect AC.

You probably should of just upgraded to v8.2 and didn't do what you did also.

-Scott

*** Please rate helpful posts ***

-Scott
*** Please rate helpful posts ***

Leo Laohoo · ‎01-29-2017

Scott's right (below). The AP has the regulatory domain of "-B" so this means the WLC firmware needs an upgrade.

RHEA LINN · ‎07-11-2017

I also have this problem, but am running 8.2.141.0 on the WLC.

AP0027.e348.ea00#dir
Directory of flash:/

    2 -rwx         282   Jan 1 1970 00:20:02 +00:00 info
    3 -rwx        1048   Mar 1 1993 00:00:16 +00:00 private-multiple-fs
    4 -rwx         109   Mar 1 1993 00:00:16 +00:00 env_vars
    5 -rwx           0   Mar 1 1993 00:00:35 +00:00 config.txt
   38 drwx         576   Jan 1 1970 00:19:58 +00:00 ap3g2-rcvk9w8-mx
   48 drwx        2176   Jan 1 1970 00:25:43 +00:00 ap3g2-k9w7-mx.153-3.JA8

*Mar 1 00:00:31.195: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.36.36.198, mask 255.255.255.128, hostname AP0027.e348.ea00

*Mar 1 00:00:35.367: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg config failed, trying backup...
*Mar 1 00:00:35.367: %LWAPP-3-CLIENTERRORLOG: Load nvram:/lwapp_ap.cfg.bak config failed...
*Mar 1 00:00:35.367: %CAPWAP-3-EVENTLOG: No Config Present. PNP required
*Mar 1 00:00:35.371: Cert ISSUER (39): cn=Cisco Manufacturing CA SHA2,o=Cisco

Translating "CISCO-CAPWAP-CONTROLLER.som.ad.state.mi.us"...domain server (10.42.255.6)

*Mar 1 00:09:34.215: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.35.48.44, mask 255.255.255.192, hostname AP0027.e348.ea00

*Mar 1 00:09:56.223: %LWAPP-4-CLIENTEVENTLOG: Invoking capwap discovery
*Mar 1 00:10:01.215: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.35.48.44, mask 255.255.255.192, hostname AP0027.e348.ea00

*Mar 1 00:10:58.715: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 10.35.48.44, mask 255.255.255.192, hostname AP0027.e348.ea00

AP0027.e348.ea00#
Not in Bound state.
*Mar 1 00:12:36.723: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

Cannot add C2700 AP to controller