Cannot connect some ap3802i to 5520 WLC controller

[philipstone]

I have QTY 31 Cisco AP 3802i AP's currently connected to my controller. My license is for 50. My new AP's get an IP address in the correct IP range and can ping the controller no problems. The exact same model of AP's were connecting just fine last week, but not today. 

Nothing has changed in my network and I noticed that when I am consoled into the AP during setup it gets a bunch of settings then gets stuck at the line that wants me to cancel Auto Setup... which pisses me off lol... I don't want to cancel auto setup but it just sits there forever... Can anyone help me troubleshoot this please??

[Leo Laohoo]

Post the complete output to the following commands:
1. WLC: sh sysinfo;
2. WLC: sh time;
3. WLC: sh license
4. AP: sh version

[philipstone]

SHOW SYSINFO

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.135.0
RTOS Version..................................... 8.5.135.0
Bootloader Version............................... 8.2.151.0
Emergency Image Version.......................... 8.2.151.0

OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... Mine
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2170
Redundancy Mode.................................. Disabled
IP Address....................................... xxx.xxx.xxx.xxx
IPv6 Address..................................... ::
System Up Time................................... 20 days 5 hrs 37 mins 24 secs
System Timezone Location......................... (GMT -7:00) Mountain Time (US and Canada)

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... Multiple Countries : GB,US
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +19 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 19
Number of Active Clients......................... 70

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ 70:70:8B:91:E2:EF
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 1500
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

SH TIME

Time............................................. Tue Nov 20 08:49:01 2018

Timezone delta................................... 0:0
Timezone location................................ (GMT -7:00) Mountain Time (US and Canada)

NTP Servers
NTP Version.................................. 3
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ------------------------------------------------------------------- --
1 0 10.1.16.1 In Sync AUTH DISABLED

SH LICENSE

Feature name: ap_count
License type: Evaluation
License Eula: Accepted
Evaluation total period: 12 weeks 6 days
Evaluation period left: 0 hours
License state: Expired, Not-In-Use
License Nodelocked: Yes
RTU License Count: 1500

Feature name: ap_count (adder)
License type: Permanent
License state: Active, In-use
License Nodelocked: No
RTU License Count: 50

==================================
Total available count : 50
Total inuse count : 31

AP: SH VERSION

There is no show version option on this AP, so here is a Show SYS INFO

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.4.100.0

System Name...................................... AP
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2373
IP Address....................................... xxx.xxx.xxx.xxx
Last Reset....................................... 1: reload command

System Up Time................................... 0 days 0 hrs 2 mins 27 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... US - United States

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 0
Number of Active Clients......................... 0

--More-- or (q)uit

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ xxxx
Maximum number of APs supported.................. 100
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2

It seems to me that the AP is in some Controller mode instead of a CAPWAP mode?? I just want these dang things to auto provision to my existing 5520 WLC.

[pieterh]

AP and auto-setup ? looks like you havn't got the lightweight but some stand-alone or ME software loaded

[philipstone]

Do you know how I would go about changing that?

[d.friday · Accepted solution]

I hope this helps, 

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/82/user_guide/b_ME_User_Guide_82/appendix.html

To convert a Mobility Express AP into a CAPWAP AP, you must change its ap-type from mobility-express to capwap, though the CLI, as given in this procedure:

1. Connect to the Console Port, Telnet or SSH to the AP.

2. Login to the Mobility Express controller console.

3. In the Mobility Express controller console, use the command apciscoshell to connect to the AP console.

4. Login to the AP console using the username Cisco and password Cisco. Both are case-sensitive.

5. Enter enable.

6. Enter the command ap-type capwap, and confirm .

   Once the AP type is CAPWAP, the AP will not start its Mobility Express controller functionality and does not participate in the Mobility Express master AP election process. This AP can then be deployed in a physical wireless controller-based network (i.e. in a non-Mobility Express network). There the AP will join that controller, and as the image on the controller will be different, the AP will request a CAPWAP image from the controller, reboot, and rejoin the controller as a CAPWAP AP.

[philipstone]

Awesome! This was the issue, after issuing that command it rebooted and the controller grabbed it right away! Woot
Thanks!

[ammarkazmi]

It looks like Ap's are shipped with Mobility Express image.. otherwise it should accept "show version" command.
3800 & 2800 series doesn't work as standalone mode , they don't have standalone image, but they can be used without controller by using ME(mobility express) image. where one AP will be acting as a master controller and all other would be joining it.
try to upgrade an AP to lightweight image (8.4.100.0).
we have same AP's with lightweight image (8.4.100.0) and WLC with same code and everything is working fine.