captive portal wlc 9800

[Translator]

Hi

WLC 9800 does not authenticate guest customers.

Any idea or comment to solve this?

[Haydn Andrews]

How do you have this configured? Local Web Auth? Hotspot or Username/ Password

What exactly is the issue? Can you share the config and a radioactive trace of the client trying to connect

[Translator]

It's local authentication.

is local authentication.

the problem is that I create the user in the configuration> security > guest user part

and the end customer wants to login says that the user is not valid

to configure use this guide.

https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217457-configure-and-troubleshoot-external-web.html#anc20

[Translator]

Greetings @Miguel Angel Vazquez thank you for communicating with the cisco community we recently had a similar inconvenience and it was created by the restart of a device without backup which towards which the tunnel would not settle between the wlc, please check the type of authorization.

https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/213970-catalyst-9800-wireless-controllers-commo.html

remember it is very important that you support with a like and if this solves the problem you pick as a solved answer.

Cordial Greetings

[Translator]

Excellent information from Javier link. Thank you very much for sharing.

[Translator]

Thank you @Felipe Patino please like the post and if this solves the problem select as a solved answer.

This helps us locate the response to the incident more quickly.