Catalyst 3650

[kbkbarasa]

catalyst 3650 board authentication failed. Someone to help please 

[Flavio Miranda]

@kbkbarasa 

 Dont be shy, spread the word. You are not going to get help with so little information. Tell us what is going on?

[kbkbarasa]

Getting an error board authentication failed when booting. Catalyst 3650.

[Dustin Anderson]

Assuming you are getting an error on boot that the hardware is not authentic, it's probably going to be some failure and need to do an RMA if you have support. As it is EoL I don't know if the lifetime RMA is still active.

[kbkbarasa]

How do I check if RMA is still active?

[Dustin Anderson]

if it isn't the version but Marce posted, then what I do is call in to the tac number and have them enter an RMA service ticket if the serial allows it. If you have service on the switch you basically just open a TAC case. 

[Rich R]

Enter the serial number at https://cway.cisco.com/sncheck/ to see what cover applies.

Check the product data sheet.

If you want any more help here you should provide the complete model number (PID) of the switch and the IOS software version which it is running.

[marce1000]

                - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc72748

  M.

[kbkbarasa]

Thank you. Let me check sir.

[Leo Laohoo]

This is a very well-known issue affecting 2960X/XR, 3650, 3850, 6840 switches. 

There is no recourse other than to RMA the appliance.  

3650 can still be RMA-ed under Enhanced Limited Lifetime Hardware Warranty.