Catalyst 9800-40 chassis fans are LOUD - Page 2

hbell · ‎01-10-2024

First "the fans in the power supply modules will continue to run even if the chassis power switch is in the Standby position" is some strange engineering. The power fan, usually loud in itself when compared with my current 5520 power fans, keeps running even when in standby mode. But the power fans are not my REAL problem. The serious problem is with the chassis fans, which run at 100% even after the device has completed the boot sequence and I am able to enter exec mode. I have seen reports that this problem was resolved through a ROMMON fix with (I believe) pkg 16.12(3r). Both in my brand new, out of the box, WLC pair were shipped with ROMMON ver 17.7(3r). There is a ROMMON upgrade that was released on 2023-12-21, but that is behind the "additional entitlement required," meaning I would have to purchase a service contract for our little school district to get what we paid for in these brand new devices that should work properly out of the box. (This feels like extortion, by the way).

It is odd that BOTH brand new controllers are experiencing this chassis fan problem. Is there a fix for this, or am I going to have to RMA these devices?

marce1000 · ‎01-18-2024

>...The winter storm shut us down and I am just getting back to this. Are the fan readings from these commands inconsistent?
>...
The values mentioned seem normal.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

hbell · ‎01-18-2024

Several diag commands among those you suggested are not supported on the C9800-40

WLC#show platform hardware slot R0 ezman core-temp
The process for the command is not responding or is otherwise unavailable

hbell · ‎01-18-2024

WLC#show platform resources
**State Acronym: H - Healthy, W - Warning, C - Critical
Resource Usage Max Warning C ritical State
-------------------------------------------------------------------------------- --------------------
RP0 (ok, active) H
Control Processor 0.55% 100% 80% 9 0% H
DRAM 3654MB(11%) 31696MB 88% 9 3% H
harddisk 0MB(0%) 0MB 80% 8 5% H
ESP0(ok, active) H
QFP H
TCAM 8cells(0%) 1048576cells 65% 8 5% H
DRAM 327370KB(15%) 2097152KB 85% 9 5% H
IRAM 13525KB(10%) 131072KB 85% 9 5% H
CPU Utilization 0.00% 100% 90% 9 5% H

hbell · ‎01-18-2024

WLC#show logging onboard dram
WLC#show logging onboard slot 0 dram
WLC#show logging onboard slot 0 uptime
Slot Reset reason Power On
-----------------------------------------------------------------
0 reset power on 01/18/24 17:34:32
0 reset power on 01/17/24 14:17:06
0 reset local software 01/11/24 15:32:07
0 reset power on 01/11/24 14:41:56
0 reset power on 01/10/24 21:40:12
0 reset power on 01/10/24 20:25:59
0 reset power on 01/10/24 19:51:14
0 reset power on 01/10/24 19:40:28
0 reset local software 01/10/24 17:34:42
0 reset power on 01/10/24 17:29:29
0 reset power on 01/10/24 14:30:46
0 reset power on 01/10/24 14:06:06
0 reset power on 01/09/24 19:46:07
0 reset power on 11/03/23 23:30:20
0 reset power on 11/03/23 23:19:35
0 reset local software 11/03/23 22:48:08
0 reset local software 11/03/23 22:27:03

WLC#show logging onboard slot 0 voltage
Name Id Data (mV) Poll Last Update
---------------------------------------------------------------------
VRRX1: VX2 21 6909 1 01/11/24 14:42:19
VRRX1: VX3 22 1216 1 01/11/24 14:42:19
VRRX1: VX5 23 1216 1 01/11/24 14:42:19
VRRX1: VP1 24 1714 1 01/11/24 14:42:19
VRRX1: VP2 25 2497 1 01/11/24 14:42:19
VRRX1: VP3 26 1311 1 01/11/24 14:42:19
VRRX1: VP4 27 5057 1 01/11/24 14:42:19
VRRX1: VH 28 11924 1 01/11/24 14:42:19
VRRX2: VX1 29 853 1 01/11/24 14:42:19
VRRX2: VX4 30 1011 1 01/11/24 14:42:19
VRRX2: VX5 31 1013 1 01/11/24 14:42:19
VRRX2: VP1 32 3323 1 01/11/24 14:42:19
VRRX2: VP3 33 1822 1 01/11/24 14:42:19
VRRX2: VP4 34 1052 1 01/11/24 14:42:19
VRRX2: VH 35 11935 1 01/11/24 14:42:19
VRRX3: VX1 36 1036 1 01/11/24 14:42:19
VRRX3: VX2 37 1005 1 01/11/24 14:42:19
VRRX3: VX4 38 751 1 01/11/24 14:42:19
VRRX3: VX5 39 751 1 01/11/24 14:42:19
VRRX3: VP1 40 2493 1 01/11/24 14:42:19
VRRX3: VP2 41 1198 1 01/11/24 14:42:19

WLC#how logging profile hardware-diagnostics
^
% Invalid input detected at '^' marker.

WLC#show logging onboard slot 0 temperature
Name Id Data (C) Poll Last Update
---------------------------------------------------------------------
Temp1 504 35 1 11/03/23 22:27:24
Temp2 505 31 1 11/03/23 22:27:24
Temp3 506 39 1 11/03/23 22:27:24
Temp: RCRX IN 45 30 1 11/03/23 22:27:24
Temp: RCRX OUT 46 43 1 11/03/23 22:27:24
Temp: Yoda 47 52 1 11/03/23 22:27:24
Temp: XEPhy 48 38 1 11/03/23 22:27:24
Temp: CPU Die 49 64 1 11/03/23 22:27:24
Temp1 504 35 1 11/03/23 22:27:25
Temp2 505 31 1 11/03/23 22:27:25
Temp3 506 39 1 11/03/23 22:27:25
Temp: RCRX IN 45 30 1 11/03/23 22:27:25
Temp: RCRX OUT 46 42 1 11/03/23 22:27:25
Temp: Yoda 47 49 1 11/03/23 22:27:25
Temp: XEPhy 48 35 1 11/03/23 22:27:26
Temp: CPU Die 49 67 1 11/03/23 22:27:26
Temp: RCRX IN 25 29 1 11/03/23 22:27:40
Temp: RCRX OUT 26 42 1 11/03/23 22:27:40
Temp: Yoda 27 50 1 11/03/23 22:27:40
Temp: XEPhy 28 35 1 11/03/23 22:27:41
Temp: CPU Die 29 71 1 11/03/23 22:27:41

WLC#how logging onboard uptime
^
% Invalid input detected at '^' marker.

WLC#show platform hardware slot R0 voltage margin device
^
% Invalid input detected at '^' marker.

WLC#show platform hardware slot R0 led status
Current LED States

LED State
----------------------------
System Green
Alarm Red
HA Green

WLC#show platform hardware slot R0 rommon status
% Error: The command is not supported on this platform

WLC#show platform hardware slot R0 soft-error statistics
WLC#
WLC#
WLC#show platform hardware slot R0 ezman config
The process for the command is not responding or is otherwise unavailable

WLC#show platform hardware slot R0 ezman core-temp
The process for the command is not responding or is otherwise unavailable

WLC#show platform hardware slot R0 ezman info
The process for the command is not responding or is otherwise unavailable

WLC#show platform hardware slot F0 io-port
% Error: Command not supported on this platform

WLC#show platform hardware slot R0 voltage margin device
^
% Invalid input detected at '^' marker.

WLC#show platform hardware slot R0 sensor producer all
Registration: Registered
Name Id Data Last Poll
----------------------------------------------
Vin 500 104 V 18:24:55
Iin 501 1 A 18:24:56
Vout 502 12 V 18:24:56
Iout 503 9 A 18:24:56
Temp1 504 27 C 18:24:55
Temp2 505 23 C 18:24:55
Temp3 506 31 C 18:24:56
Vin 520 104 V 18:24:56
Iin 521 1 A 18:24:56
Vout 522 12 V 18:24:56
Iout 523 10 A 18:24:56
Temp1 524 27 C 18:24:56
Temp2 525 23 C 18:24:55
Temp3 526 29 C 18:24:55
VRRX1: VX1 20 751 mV 18:24:55
VRRX1: VX2 21 6909 mV 18:24:55
VRRX1: VX3 22 1216 mV 18:24:55
VRRX1: VX5 23 1216 mV 18:24:55
VRRX1: VP1 24 1713 mV 18:24:56
VRRX1: VP2 25 2497 mV 18:24:56
VRRX1: VP3 26 1311 mV 18:24:56
VRRX1: VP4 27 5057 mV 18:24:56
VRRX1: VH 28 11919 mV 18:24:56
VRRX2: VX1 29 853 mV 18:24:56
VRRX2: VX4 30 1012 mV 18:24:56
VRRX2: VX5 31 1015 mV 18:24:56
VRRX2: VP1 32 3325 mV 18:24:56
VRRX2: VP3 33 1821 mV 18:24:56
VRRX2: VP4 34 1051 mV 18:24:55
VRRX2: VH 35 11935 mV 18:24:55
VRRX3: VX1 36 986 mV 18:24:55
VRRX3: VX2 37 1004 mV 18:24:55
VRRX3: VX4 38 750 mV 18:24:55
VRRX3: VX5 39 749 mV 18:24:55
VRRX3: VP1 40 2493 mV 18:24:55
VRRX3: VP2 41 1196 mV 18:24:55
VRRX3: VP3 42 1512 mV 18:24:55
VRRX3: VP4 43 1513 mV 18:24:55
VRRX3: VH 44 11914 mV 18:24:55
Temp: RCRX IN 45 22 C 18:24:55
Temp: RCRX OUT 46 37 C 18:24:56
Temp: Yoda 47 42 C 18:24:56
Temp: XEPhy 48 43 C 18:24:56
Temp: CPU Die 49 43 C 18:24:56
Temp: FC FANS 50 22 C 18:24:56

WLC#show facility-alarm status
System Totals Critical: 4 Major: 0 Minor: 0

Source Time Severity Description [Index]
------ ------ -------- -------------------

xcvr container 0/0/0 Jan 18 2024 17:35:56 CRITICAL Transceiver Missing - Link Down [1]

xcvr container 0/0/1 Jan 18 2024 17:35:56 CRITICAL Transceiver Missing - Link Down [1]

xcvr container 0/0/2 Jan 18 2024 17:35:56 CRITICAL Transceiver Missing - Link Down [1]

xcvr container 0/0/3 Jan 18 2024 17:35:56 CRITICAL Transceiver Missing - Link Down [1]

WLC#show platform hardware slot R0 alarms visual
Current Visual Alarm States

Critical: On
Major : Off
Minor : Off

WLC#show platform hardware slot 0 fan status
Fan group 1 speed: 0%

Warning: this command is deprecated. Please use:
show platform hardware slot P0 fan status

WLC#show platform hardware slot P1 fan status
Fan group 1 speed: 0%

WLC#
WLC#show platform software system all
^
% Invalid input detected at '^' marker.

WLC#show platform resources
**State Acronym: H - Healthy, W - Warning, C - Critical
Resource Usage Max Warning Critical State
----------------------------------------------------------------------------------------------------
RP0 (ok, active) H
Control Processor 0.49% 100% 80% 90% H
DRAM 3658MB(11%) 31696MB 88% 93% H
harddisk 0MB(0%) 0MB 80% 85% H
ESP0(ok, active) H
QFP H
TCAM 8cells(0%) 1048576cells 65% 85% H
DRAM 327370KB(15%) 2097152KB 85% 95% H
IRAM 13525KB(10%) 131072KB 85% 95% H
CPU Utilization 0.00% 100% 90% 95% H

WLC#
WLC#show environment chassis active r0
^
% Invalid input detected at '^' marker.

WLC#show environment

Number of Critical alarms: 0
Number of Major alarms: 0
Number of Minor alarms: 0

Slot Sensor Current State Reading Threshold(Minor,Major,Critical,Shutdown)
---------- -------------- --------------- ------------ ---------------------------------------
P0 Vin Normal 104 V AC na
P0 Iin Normal 1 A na
P0 Vout Normal 12 V DC na
P0 Iout Normal 8 A na
P0 Temp1 Normal 27 Celsius (na ,na ,na ,na )(Celsius)
P0 Temp2 Normal 23 Celsius (na ,na ,na ,na )(Celsius)
P0 Temp3 Normal 31 Celsius (na ,na ,na ,na )(Celsius)
P1 Vin Normal 104 V AC na
P1 Iin Normal 1 A na
P1 Vout Normal 12 V DC na
P1 Iout Normal 10 A na

WLC#how environment summary
^
% Invalid input detected at '^' marker.

WLC#show environment chassis active r0
^
% Invalid input detected at '^' marker.

WLC#show platform hardware slot R0 dram statistics
DRAM ECC Errors [* = last process affected]:

MME MBE SBE SBET SBEC PID* NAME* ADDR* Last Update
-------------------------------------------------------------------------------
0 0 0 0 0 0 00000000 01/18/24 18:25:36