Hello, I am posting here as I have no other options to try, today I received a surprise cancellation from Pearson VUE for my CCIE-W that I was due to take on Wednesday this week. The cancellation read simply this "
This e-mail contains important information about the exam you cancelled. Please ensure these details are correct. If any information is not correct, please contact Pearson VUE immediately" I had not cancelled in fact it would be the last thing on my mind after weeks of study and preparation! Next I received an email telling me that my exam fee will be refunded in 11 days. I called them and was told there was a technical issue at the testing center, when I asked for an email regarding that so I can prove to my line manager that they had cancelled I was told over and over to re-book it and in the end had to stop the conversation as it was going nowhere. Pearson VUE have no complaints procedure, no means of contact other than a call center so I tried the test facility directly, they are part of Global Knowledge and located in Leeds UK, I was told that the exam was cancelled due to illness which is fair enough but again they could not send me any confirmation so I can prove I did not cancel the exam myself.
I really despair that Pearson VUE didn't even offer me an option of re-booking or have the courtesy to at least call me before cancelling and just sent the email stating I had cancelled the exam. I have no idea where I can take this, so I simply hope that someone at Cisco can take this up and make sure no one else gets the same treatment.
