Cisco 2504 WCL and 1702i

[danielwilder]

I have just purchase a Cisco 2504 along with two 2702i and one 1702i.

The WLC works fine with both 2702i.

Unfortunately, it won't locate the 1702i.

I have just see that the problem could be that the 2504 is running software 7.6.120.0 and that I should upgrade.

Unfortunately, I don't have a service agreement with Cisco and therefore can't!

Am I the only one who thinks it unreasonable that you can purchase new products that are advertised to work together to then be told that your five day old WLC doesn't come with the latest firmware and that I only have RMA support and can't download the latest software?

Regards

Daniel

[Scott Fella]

This is painful indeed to many. The best way around this is to ask your local Cisco SE or talk to your Cisco partner or vendor whom you purchased the equipment from. 

-Scott

[danielwilder]

Hi Scott

Thankfully, TAC took pity on me and sent me the latest firmware.

That has now fixed the problem and the 1702i is working fine with the 2504 WLC.

I shall look into the cost of a service agreement for future problems.

Regards

Daniel

[Scott Fella]

It is a good idea to have a contract especially since code version can have issues and you would be stuck again. There is a lower cost smartnet for the 2504 if you look at the SMB. Don't know why, but it's cheaper than the non SMB one. 

-Scott

[abwahid]

Hi,

Yes it is good idea if you go for SMB smartnet to avoid inconsistency in future.