Cisco Access Point Priming

[Ajin Skariah]

Hi,

I am trying to air provision Cisco AIR-AP2702E-UXK9 access point through the Cisco Air Provision application in android but it is giving "Regulatory Domains for Universal AP are not available.The AP cannot be configured" and the "Configure" button is grayed out. Attached screenshot. The controller used is WLC-2504. Please advice what to do to provision the access point.

Thanks,

Ajin.

[Leo Laohoo]

On the SSID settings, is the Universal AP ticked?

[Ajin Skariah]

Hi Leo,

yes, it is ticked, otherwise I wont be able to login to the AP using the application.

[Leo Laohoo]

What country is the AP going to be deployed and what is the country code allowed in the controller?

[Ajin Skariah]

The country configured is Kuwait and I am trying to deploy in Kuwait only. Please see attached screenshot.

[Leo Laohoo]

Please post the complete output to the WLC command "sh sysinfo".

[Ajin Skariah]

Please see the output below.

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.1.102.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0

Build Type....................................... DATA + WPS

System Name...................................... Audi-WLC
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 192.168.6.100
IPv6 Address..................................... ::
Last Reset....................................... Power on reset
System Up Time................................... 0 days 1 hrs 11 mins 42 secs
System Timezone Location......................... (GMT +3:00) Baghdad
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... KW - Kuwait
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +32 C
External Temperature............................. +35 C
Fan Status....................................... 3200 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ 00:CC:FC:A5:5D:60
Maximum number of APs supported.................. 75
System Nas-Id.................................... Audi-WLC
WLC MIC Certificate Types........................ SHA1/SHA2

[Leo Laohoo · Accepted solution]

LOL!  Found it. CSCva62084

it's a bug with the Air Provisioning App.

[Ajin Skariah]

That means I cannot provision the AP?! There is no fix?

[Leo Laohoo]

I have no idea when the fix is going to be released, however, it is deemed to be "Severe".  So this means a fix is on the way.  ETA, however, is unknown.

[Ajin Skariah]

Hopefully they'll fix it soon...Thank you...Cheers

[Leo Laohoo]

Talk to your Cisco SE/AM and maybe they can provide a reasonable ETA. 

Raise a TAC Case and maybe this will pressure the app developer to do something. 

Don't forget to mark this thread as "Answered".