Cisco AP c3502-I-K9 does not join controller

Rosa Ladeira · ‎10-19-2012

Network environment: (well configured and working fine)

2 AIR-WLC2106-K9 - Software Version 7.0.235.0

2 AIR-WLC2112-K9 - Software Version 7.0.235.0

10 AIR-LAP1252AG-T-K9 - Software Version 7.0.235.0

10 AIR-LAP1131AG-A-K9 - Software Version 7.0.235.0

I am adding a Cisco AP c3502-I-K9 to network.

It does not join any of the controllers.

Led is cycling through green, red, and off - that means "discovery/join process in progress" - never ends.

As wireless network is doing fine, I had only added to dhcp server dhcpd-subnet.conf file the above configuration:

class "Cisco AP c3500" {

match if option vendor-class-identifier = "Cisco AP c3500";

option vendor-class-identifier "Cisco AP c3500";

vendor-option-space CiscoAPs;

option CiscoAPs.server-address Controller-1-IP, Controller-2-IP;

}

AP is connected to Cisco 6509 port as shown:

interface GigabitEthernet2/25

description Ponto 22.321 - Sala 121-A

switchport

switchport access vlan cisco-aps

switchport mode access

end

I am concerned with capwap protocol. Does it ask for any special configuration ?

Thanks

Rosa

Stephen Rodriguez · ‎10-19-2012

NO there is no special configuration for CAPWAP. Your current AP are using CAPWAP to talk to the WLC, so that should be working fine.

what is the real config line of

option CiscoAPs.server-address Controller-1-IP, Controller-2-IP;

HTH,
Steve

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Rosa Ladeira · ‎10-19-2012

option space CiscoAPs;

option CiscoAPs.server-address code 241 = array of ip-address;

subnet 147.65.106.0 netmask 255.255.255.0 { ### cisco-aps

option routers 147.65.106.254;

option ntp-servers 147.65.106.254;

option subnet-mask 255.255.255.0;

class "Cisco AP c1130" {

match if option vendor-class-identifier = "Cisco AP c1130";

option vendor-class-identifier "Cisco AP c1130";

vendor-option-space CiscoAPs;

option CiscoAPs.server-address 147.65.106.1, 147.65.106.2;

}

class "Cisco AP c1250" {

match if option vendor-class-identifier = "Cisco AP c1250";

option vendor-class-identifier "Cisco AP c1250";

vendor-option-space CiscoAPs;

option CiscoAPs.server-address 147.65.106.3, 147.65.106.4;

}

class "Cisco AP c3500" {

match if option vendor-class-identifier = "Cisco AP c3500";

option vendor-class-identifier "Cisco AP c3500";

vendor-option-space CiscoAPs;

option CiscoAPs.server-address 147.65.106.3, 147.65.106.4;

}

Stephen Rodriguez · ‎10-19-2012

For the AP the option 43 should be in hex not ASCII.

http://www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00808714fe.shtml

Steve

Sent from Cisco Technical Support iPhone App

HTH,
Steve

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Rosa Ladeira · ‎10-19-2012

I ssh to one of the controllers and it has shown :

AP Bundle Information

Primary AP Image Size

---------------- ----

ap3g1 5814

ap801 5202

c1100 3104

c1130 4981

c1140 5001

c1200 3375

c1250 5523

c1310 3144

c1520 6426

c3201 4328

Secondary AP Image Size

------------------ ----

ap801 4971

c1100 3043

c1130 4890

c1140 4499

c1200 3324

--More or (q)uit current module or to abort

c1240 4720

c1250 5071

c1310 3093

c1520 5252

c3201 4268

Does it mean that controller has no softawre for c5002 AP download ?

Damon Garner · ‎10-19-2012

Ap3g1 image is for the 3500 series. If you run on the controller: debug Mac addr and debug capwap events enable what do you get

Sent from Cisco Technical Support Android App

Leo Laohoo · ‎10-22-2012

Can you please post the complete output to the following commands:

1. WLC: sh sysinfo;

2. WAP: sh version; and

3. WAP: sh inventory

Rosa Ladeira · ‎10-30-2012

AP2894.0fa9.d516#sh version

Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 12.4(23c)JA5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 30-Apr-12 13:30 by prod_rel_team

ROM: Bootstrap program is C3500 boot loader

BOOTLDR: C3500 Boot Loader (AP3G1-BOOT-M) Version 12.4(23c)JA, RELEASE SOFTWARE (fc3)

AP2894.0fa9.d516 uptime is 8 minutes

System returned to ROM by power-on

System image file is "flash:/ap3g1-k9w8-mx.124-23c.JA5/ap3g1-k9w8-mx.124-23c.JA5"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco AIR-CAP3502I-A-K9 (PowerPC460exr) processor (revision A0) with 81910K/49152K bytes of memory.

Processor board ID FTX1552E6T4

PowerPC460exr CPU at 666Mhz, revision number 0x18A8

Last reset from power-on

LWAPP image version 7.0.235.0

1 Gigabit Ethernet interface

2 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 28:94:0F:A9:D5:16

Part Number : 73-12175-05

PCA Assembly Number : 800-32268-05

PCA Revision Number : A0

PCB Serial Number : FOC154845J3

Top Assembly Part Number : 800-32891-01

Top Assembly Serial Number : FTX1552E6T4

Top Revision Number : A0

Product/Model Number : AIR-CAP3502I-A-K9

Configuration register is 0xF

AP2894.0fa9.d516#

AP2894.0fa9.d516#sh inventory

NAME: "AP3500", DESCR: "Cisco Aironet 3500 Series (IEEE 802.11n) Access Point"

PID: AIR-CAP3502I-A-K9 , VID: V01, SN: FTX1552E6T4

AP2894.0fa9.d516#

Rosa Ladeira · ‎10-30-2012

Those messages can be seen via console

*Mar 1 00:17:42.520: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.

Not in Bound state.

*Mar 1 00:17:51.039: %CAPWAP-3-ERRORLOG: Invalid event 38 & state 2 combination.

*Mar 1 00:17:51.042: %DHCP-6-ADDRESS_ASSIGN: Interface GigabitEthernet0 assigned DHCP address 147.65.106.33, mask 255.255.255.0,6

Translating "CISCO-CAPWAP-CONTROLLER.impa.br"...domain server (147.65.1.2)

*Mar 1 00:17:58.022: %CAPWAP-5-DHCP_OPTION_43: Controller address 147.65.106.3 obtained through DHCP

*Mar 1 00:17:58.022: %CAPWAP-5-DHCP_OPTION_43: Controller address 147.65.106.4 obtained through DHCP

*Mar 1 00:18:40.024: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.

Not in Bound state.

*Mar 1 00:18:48.530: %CAPWAP-3-ERRORLOG: Invalid event 38 & state 2 combination.

*Mar 1 00:18:48.546: %DHCP-6-ADDRESS_ASSIGN: Interface GigabitEthernet0 assigned DHCP address 147.65.106.33, mask 255.255.255.0,6

Translating "CISCO-CAPWAP-CONTROLLER.impa.br"...domain server (147.65.1.2)

*Mar 1 00:18:55.526: %CAPWAP-5-DHCP_OPTION_43: Controller address 147.65.106.3 obtained through DHCP

*Mar 1 00:18:55.526: %CAPWAP-5-DHCP_OPTION_43: Controller address 147.65.106.4 obtained through DHCP

*Mar 1 00:19:37.528: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.

Not in Bound state.

*Mar 1 00:19:46.034: %CAPWAP-3-ERRORLOG: Invalid event 38 & state 2 combination.

*Mar 1 00:19:46.050: %DHCP-6-ADDRESS_ASSIGN: Interface GigabitEthernet0 assigned DHCP address 147.65.106.33, mask 255.255.255.0,6

Translating "CISCO-CAPWAP-CONTROLLER.impa.br"...domain server (147.65.1.2)

*Mar 1 00:19:53.030: %CAPWAP-5-DHCP_OPTION_43: Controller address 147.65.106.3 obtained through DHCP

*Mar 1 00:19:53.030: %CAPWAP-5-DHCP_OPTION_43: Controller address 147.65.106.4 obtained thto comply with U.S. and local laws, re.

AP is able to ping controllers

AP2894.0fa9.d516#ping 147.65.106.3

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 147.65.106.3, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/3 ms

AP2894.0fa9.d516#ping 147.65.106.4

Translating "CISCO-CAPWAP-CONTROLLER.impa.br"...domain server (147.65.1.2)

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 147.65.106.4, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/3 ms

AP2894.0fa9.d516#

Rosa Ladeira · ‎10-30-2012

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.0.235.0

RTOS Version..................................... 7.0.235.0

Bootloader Version............................... 4.0.191.0

Emergency Image Version.......................... 7.0.235.0

Build Type....................................... DATA + WPS

System Name...................................... impa-wireless3

System Location.................................. sala 102

System Contact................................... netadm@impa.br

System ObjectID.................................. 1.3.6.1.4.1.9.1.828

IP Address....................................... 147.65.14.240

System Up Time................................... 25 days 1 hrs 56 mins 48 secs

System Timezone Location......................... (GMT -3:00) Buenos Aires (Agentina)

Configured Country............................... BR - Brazil

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +57 C

--More-- or (q)uit

State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 3

Number of Active Clients......................... 65

Burned-in MAC Address............................ F8:66:F2:63:0E:A0

Maximum number of APs supported.................. 12

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.0.235.0

RTOS Version..................................... 7.0.235.0

Bootloader Version............................... 4.0.191.0

Emergency Image Version.......................... 7.0.235.0

Build Type....................................... DATA + WPS

System Name...................................... impa-wireless4

System Location.................................. sala 102

System Contact................................... netadm@impa.br

System ObjectID.................................. 1.3.6.1.4.1.9.1.828

IP Address....................................... 147.65.14.241

System Up Time................................... 25 days 2 hrs 2 mins 20 secs

System Timezone Location......................... (GMT -3:00) Buenos Aires (Agentina)

Configured Country............................... BR - Brazil

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +58 C

--More-- or (q)uit

State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 2

Number of Active Clients......................... 51

Burned-in MAC Address............................ F8:66:F2:63:0F:00

Maximum number of APs supported.................. 12

Stephen Rodriguez · ‎10-30-2012

The AP you showed is a -A, Brazil should be a -T for the regulatory domain.

http://www.cisco.com/en/US/prod/collateral/wireless/ps5679/ps5861/product_data_sheet0900aecd80537b6a_ps6087_Products_Data_Sheet.html

You should go back to the vendor that provided you the AP and have them get you the correct model.

HTH,
Steve

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Rosa Ladeira · ‎10-30-2012

lwapp ap controller ip address xxxx.xxxx.xxxx.xxxx

where xxxx.xxxx.xxxx.xxxx is the controller administrative IP address

solved the problem.

KEY MESSAGE :

%CAPWAP-3-DHCP-ERRLOG: Invalid event 38 & state 2 combination

Rosa Ladeira · ‎10-30-2012

Thanks, I will ask them for the correct model.

Leo Laohoo · ‎10-31-2012

Yup. Steve's right. You have an invalid Regulatory Domain for the WAP and the WLC.

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