Cisco EWC Webauth Custom Page Logo not showing

[dornbach]

Hello, we would like to use a custom WebAuth page on our Cisco 9115-AXI-E. Unfortunately, we can't get a logo to appear. The .tar file contains the logo file. A show bootsystem: also shows that the file is on the file system. Is there a trick? thanks Marvin

[Mark Elsen]

 - Check if this document can help you : https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/216121-custom-web-authentication-on-catalyst-98.html

 M.

[dornbach]

Sorry but unfortunately we could not find a solution in the document. Other ideas?

[Scott Fella]

Have you tried the default or one of the Cisco custom webauth pages?  You need to validate that those work so that you can look into your html code to figure out what is missing or a possible code error on the one you customized.  Also compare the logo resolution to make sure it's not too big.  So try with the default so you know if that is working or not, heck you can also take the default, edit it, add you logo, package it up and upload it and see if the logo appears.  That will help you figure out your next steps.

[dornbach · Accepted solution]

Thanks for your help. We found in the default template that the logo was created as Base64. We did the same for our logo and that's how it works. But still we find it very complicated to find the error.

[nikolas-pereira]

I solved an identical issue today. The images were not loading on the portal, and the problem was that the Virtual IPv4 address was not configured in the global parameter-map. To fix it, we set the IPv4 address in the global parameter-map.

More details:

4. Edit the WebAuth Global Parameter Map and set a virtual IP address. The omission of the virtual IP address can cause images not to display properly at the portal page.

https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/216121-custom-web-authentication-on-catalyst-98.html#toc-hId-1390735804